Customer Service Management

Danielle A. Hudler

**********@*****.*** 704-***-****

SUMMARY OF QUALIFICATIONS

Efficiency and Time Management – Proven track record as a successful business owner for the past 9+ years.

Management Skills – Proficient in Vendor, Inventory, Logistics and Service Management. Managed a small crew of employees to onboard new accounts, fulfill existing accounts and complete service calls when needed.

Relevant Job Skills – Highly skilled in Accounts Receivables, Account Payable, Bookkeeping, ACT! Contact Management, Microsoft Word, Excel, PowerPoint. Organized, efficient and looking for a new challenge. Accustom to working in high pressure environments and able to multi-task.

Communication Skills – Excellent written and verbal communication skills, personable and friendly.

Owner/President (2007 – Present)

Eco Healthy Vending

11142 Downs Rd Pineville, NC 28134

Responsible for all aspects of operating a small business. Responsibilities include handling the daily operations of the office from Administrative Duties, excellent record keeping, creating an effective filing system, payroll, money management, inventory control, purchasing, shipping and receiving. Duties also include marketing to new customers, providing excellent Customer Service and maintaining relationships with all clients. Responsible for generating regular sales reports and spreadsheets. Responsible for troubleshooting equipment and scheduling service calls to meet and exceed customer expectations. Anticipate the customers’ needs and meet their requests and preferences to ensure quality. SKILLS

Excellent computer skills including Excel and other solutions for record keeping.

Excellent knowledge of MS Office and its applications.

Excellent knowledge of ACT! - contact management software.

Excellent written and verbal communication skills.

Very meticulous in all work to ensure no errors are made.

Exceptional at record keeping and creating an effective filing system.

Accustom to multi-tasking and working in high-pressure environments.

Accounts Payable and Accounts Receivable.

Purchasing and Inventory Control.

Shipping and Receiving.

Sales and Marketing Experience

EDUCATION

GED (2000)

Mitchell Community College

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