Customer Service Administrative Assistant

MARK FERNANDEZ

**** ***** ***** *********, ** ***56

818-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Result oriented, high spirited professional with over 10 years of experience as a biller and collection officer for healthcare companies.

Ability to meet deadlines in submitting invoices for payments.

Good oral and written communication skills in two languages; English and Filipino.

Ability to handle multi tasking responsibility with minimal supervision, a team player, and ability to adopt in varied set up and shifts.

Computer literate (Windows, Microsoft Office Programs, Visitrax)

WORK EXPERIENCE

BILLING & COLLECTION Sept 2015 – Jan 2016

Medical Billing Collection, Vista, CA

Preparing and submitting various mental health facilities bills towards patient’s health insurances.

Verifying patient’s mental health coverage within their health insurances.

CUSTOMER SERVICE REP Sep 2014 – Mar 2015

Hygeia II Medical Group, Carlsbad, CA

Responsible for preparing all orders for their breast pumps through phone, internet and medical office request.

Verifying patients’ health insurances if they are covered for the breast pumps.

BILLING & COLLECTION

Accredited Nursing Care, Woodland hills, CA

Responsible with Regional Center billing for North Los Angeles and San Diego

Organizing take backs, follow up unpaid claims and rebills for Regional Centers

Setting up care provider’s applications per consumers need for Regional Center programs.

Oct 2005 – Dec 2013

ADMINISTRATIVE ASSISTANT

City of Oceanside (Code Enforcement Department), Oceanside, CA

Managing incoming cases for the department.

Organizing files and reports in their database.

Sept 2001 – May 2002

CUSTOMER SERVICE SPECIALIST

Scripps Healthcare, Del Mar, CA

Feb 2000 – Aug. 2001

Floater (Family Practice, Internal Medicine, OB/GYN, Dermatology & Pediatrics)

Scheduling patients for our Doctors in our outpatient facility in Del Mar, CA.

Handles co-pay from patients.

BILLER May 1996 – November 1999

UCLA Radiology Department, Los Angeles, CA

Setting up Coders reports for payment.

EDUCATIONAL BACKGROUND

MAPUA UNIVERSITY, Philippines

Business Information Technology

Graduated 2005

MIRACOSTA COMMUNITY COLLEGE

Computer Information Science 1996

OCEANSIDE HIGH SCHOOL

Graduated, 1995

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