Customer Service Quality Control

John Kendziorski South Bend, IN • 574-***-**** • ****.***********@*****.***

Skills

Critical Thinker

Time Management

Coordination

Record Data Accurately

Effective Communicator

Active Listening

Speaking

Personal Attributes

Team Player

Problem Solver

Critical thinker

Safety Minded

Problem Sensitivity

Speech Clarity

Manual Dexterity

Abilities

Deductive Reasoning

Perceptual Speed

Written Comprehension

Calm Under Pressure

Respect for Time

Certifications

DOT Certificated

License 01072562A

Military Service

U.S. Navy

Range Safety Officer

Honorable Discharge

Volunteer Service

South Bend Lost and Fond for Animals

Little League Umpiring

Proven performer in the fast paced manufacturing industry. I have a strong background in working as an individual and enjoy working with a team. Willing to help other teammate when needed and open to ask for assistance when needed. Taking great pride in my work, providing a strong work ethic, and believe in being a dependable and reliable employee. I am excited to work in this industry.

Work History

Goshen Coach Production DEC 2012 – JUN 2016

Shipping Coordinator, Elkhart, IN

Received, inspected, distributed, and tracked all paperwork for shipments of 2,000+ buses

Maintained professional working relationships with dealership, drive-away companies, and individual customers, while providing A+ customer service

Entered shipment invoicing information on each bus for Corporate tracking/accountably, and to activate the manufacture warranties

Processed delivery invoices for payment on 150+ sub-contracted drivers, allowing a very rapid turnaround in payment back to the drivers

Delivered a 95 percent error free product to all customers

Goshen Coach Production SEP 2007 – NOV 2012

Group Leader, Elkhart, IN

Managed 30 personnel between two departments, vinyl and final finish

Ordered all parts and necessary components for successful interior installation

Enforced company policies and guidelines, notified the supervisor of any occurrences while keeping the team motivated and engaged

Master trouble shooter in assisting the team with any issue

Briefed senior management daily with a plan of action for the day

Goshen Coach Production OCT 2003 – AUG 2007

Assembler, Elkhart, IN

Complete tasks as directed by manufacturing schedules with minimum supervision

Repaired below standard work offs identified by quality control inspector

Ensured compliance of all CFR policies and DOT regulations

Promoted to pre-quality control inspector for superior attention to detail

Education

Diploma – Clay High School

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