10+ years of sofware support in an educational environment
Resume:
DONNY CAMPBELL
Plano, TX 75074
*************@*****.***
OBJECTIVE: To provide a user-friendly customer support environment that facilitates communication through the use of technology to increase productivity of all clients. To maintain and constantly enhance this environment to a level of excellence that encourages utilization by all users.
EXPERIENCE/QUALIFICATIONS:
* Provide technical support in person, via telephone, email, and ticket.
* Create documentation of detailed instructions for problem solving techniques.
* Identify and resolve issues pertaining to network configuration.
* Provide compassionate training and instruction to all levels of users.
* Experience with Windows servers and active directory management.
* Mac OS and iOS support specialist.
* Audio Visual configuration and support.
* VoIP management.
* Provide technology articulation throughout the workplace.
* SMARTboard training, troubleshooting, and maintenance.
* Experience supporting MS Office.
* Research future hardware and software options and requirements.
* Install hardware components.
* Install OS, software, and software updates.
* Monitor software use for copyright compliance.
* Serve as network administrator for all facility networks (LAN/WAN).
* Troubleshoot cabling problems.
* Develop staff development programs and requirements in technology.
* Maintain an accurate inventory of technology equipment and supplies.
* Provide professional digital photography, as needed.
* Create graphic design for social media, mailers, and newsletters.
* Teach classes on computer usage, software, photography, and robotic design.
EDUCATION:
1978-1982 Bachelor of Science in Business Administration,
Louisiana State University in Shreveport, LA
1993 Texas Secondary Teaching Certificate,
Stephen F. Austin State University, Nacogdoches, TX
2002 Louisiana Secondary Teaching Certificate,
Louisiana State University in Shreveport, LA
EMPLOYMENT:
2008-2016 Computer Help Desk Specialist
The Shelton School
15720 Hillcrest Road
Dallas, TX 75248
2002-2008 Technology Coordinator/Instructor/Yearbook Advisor
St, Mark’s Cathedral School
2785 Fairfield Avenue
Shreveport, LA 71104
1985-2000 Owner/Founder/Manager/Designer/Photographer
The Blossom Shop - Expecting to Fly
213 Main Street
Logansport, LA 71049
1984-1985 Liquidation Technician
Federal Deposit Insurance Corporation
Longview, TX
1978-1984 Management Trainee
The Bank of Logansport
Logansport, LA
PERSONAL REFERENCES:
Sharon McEachern, Head of Middle School (retired) The Shelton School, Dallas TX
Mimi Drew, Human Relations Coordinator
The Shelton School, Dallas, TX
Eduardo Moreno, Tech Department Supervisor
The Shelton School, Dallas, TX
Olivia Bradley, Middle School Coordinator
St. Mark’s Cathedral School, Shreveport, LA
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