Manager Project
Resume:
Conchita Macabasco
*** ***** ****** **., *********, FL 34736
***********@***.***
QUALITY ASSURANCE ANALYST
SUMMARY
Over 15 years of IT Project Management and Quality Assurance Manager in the Financial Field.
Quality Assurance (Black and White Box testing): User Acceptance Successful Project Managing midsize projects and retrofits.
Build Traceability Matrices from business requirements cognizant of dependencies and impacts.
Testing; Integration Testing; Functional Testing; End to End Testing; Regression Testing; Operational Readiness Testing; Web (xml) testing; Component Testing (CTS); IVR (VRU) Testing.
Supervised the development and maintenance of the test environment/s.
Developed master test plans; test cases; test scripts/scenario using Use Case and approved Business Requirements and to ensure that all new functions, dependencies and impacts produced Traceability matrices.
Test execution, identify and analyze problems, log in ALM tool, follow-up, retest to successful fruition.
Proficient in MS Project Manager; Visual Basic 4 and 6; Visio; COBOL; AS400 (iSeries); HP Applied Lifecycle Management (ALM aka Quality Center); Sharepoint; Clarity; Rational; Fiserv CBS Banking Solution and Loan Origination; DB2; Data Warehouse; Mainframe; SQL scripting, RDBMS and XML.
Designed SQL (AS400), MSSQL and Microsoft Access and delivered user friendly reports and graphs.
Conflict Management; Triage Call Facilitation
Facilitated test reviews/bug analysis and root cause analysis (RCA) with the project team.
Expert Microsoft Office applications (Excel, Powerpoint, Word) in addition to Visio, MS Access Data Base.
EXPERIENCE
Express Scripts Jan 3, 2012-May 2014
Quality Assurance Manager (Matrix Management model)
Put together a dynamic Quality Assurance (for functional testings) and User Acceptance Groups including documenting the process, orientation and training. Partnered with the Business Unit with regards to the job assignments, schedule and the benchmark. In addition, collaborated with the Business Manager criteria for UAT.
Assigned suitable test leads were assigned to projects where they can apply their expertise, therefore ensure codes were delivered according to specifications.
Confirmed Test Deliverables were submitted on time.Facilitated Lunch and Learn for continuous training through lunch and learn.
Ensured test results were delivered and approved by the Sponsors on time.
Evaluated new codes and old codes, dependencies and impacts were included in the Test Plans and Test Scripts.
When necessary built traceability matrix to assist in preparing Test Plans and Test Scripts.
Made sure Test Plans and Test Scripts met ALM specifications monitored in ALM
Ensured defects were correctly logged in ALM and assigned or returned to the developer for resolution; retested and closed if appropriate.
Continuous Test Analyst training through lunch and learn.
Bank of America, Jacksonville, FL Nov 2009-Sept 14, 2011
Quality Assurance Lead (Telecommute)
Managed one or more cross-functional projects of medium to highly
complex significant enterprise impacts.
Coordinated and maintained project plans, monitored status of the project on a daily basis, or as needed.
Defined resource needs and performed quality review cognizant of the overall impact to the project.
Accountable for project leadership including overall coordination, status reporting and facilitating daily/weekly status meeting. When necessary, facilitated triage calls to resolve critical issues that affected project timeline and the quality of the product.
Maintained constant communication with management, stakeholders and project team to report project progress, critical issues and when necessary adjusted the allocation of resources and timelines.
Worked very closely with vendors, ensured that vendor deadlines were met and quality products were delivered.
Tracked project milestones, project plans and resource needs to meet our commitment to our clients. Escalated functional issues and missed timelines/milestones; partnered with the Program Manager in finding resolution and project challenges, with the success of the project in mind.
Highly successful in utilizing my knowledge and expertise of Project Methodologies and tools including but not limited to MS Project and Change Management.
Countrywide Bank, FSB Sept 2006-Nov 2009
Quality Analyst/Project Manager/Software Engineer
Many areas of responsibilities including managing Business Analysts; partnered with vendors in resolving critical issue expeditiously and daily technical support of the Commercial Business Unit.
Successfully project managed CBS Core upgrades and facilitated change management.
Managed business and project team expectations; establishing issues follow-up and monitoring processes.
Created documentation and technical guides for end users.
Successfully managed the conversion to Bank of America California system, specifically ACH system compliance and claims
Acted as single point of contact for multiple vendors, business units, and Information Technology partners during resolution of critical issues.
Countrywide Bank Jan 12, 2005-Aug 2006
CBS Core Subject Matter Expert, including Common File settings –contract position
Created test cases, executed and reported the results.
Identified process deficiencies and implemented process improvements.
Performed manual acceptance, functional, regression, and performance/capacity tests.
Reported defects and quality assurance reports/analyses and configured and managed test systems and/or environments
First Caribbean International Bank, Barbados Oct 2004-Dec 2004
eChannel QA – Contract Position (Web Testing)
‘Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.
Prepared and documented financial reports for the multi-currency bank.
Fiserv, ASPAC, Brisbane, Australia June 1, 2003-June 2004
Quality Assurance Manager (Functional)
Coordinated recruitment, selection and training, performance assessment, assignments, compensation, and recognition/disciplinary actions.
With careful planning and scheduling of projects and resources, slashed US$500K on extraordinary expenses.
Audited codes to ensure that they are properly tested and implemented.
Developed and maintained metrics to track integration and test schedule performance.
Previously employed with FiServ, CBS as Report Manager for Clarity (Oct 2002-May 31, 2003); Project Implementation Manager (Feb 7, 2000-May 31, 2003); Project Manager – AT&T
EDUCATION
MANUEL L QUEZON UNIVERSITY
Bachelor of Science in Education, Major: Physics
GEORGE WASHINGTON UNIVERSITY, SCHOOL OF BUSINESS AND PUBLIC MANAGEMENT
Master Certification in Project Management
TRAINING
VALENCIA COMMUNITY COLLEGE
COBOL (programming)
FiSERV UNIVERSITY
Principles of Banking (ABA Credited)
ICBS, CBS, Los (Loan Originations), Demand Deposits, ATM, Internet Banking, HELOC, FTM, IVR, EFT, Home Loans
DALE CARNEGIE
Effective Speaking and Human Relations
ARTHUR ANDERSEN CONSULTING
Activity Based Costing (ABC) Using Proffit
AT&T University
Stephen Covey - The 7 Habits of Highly Effective People
Managing Conflicts
Managing performance
AWARDS
AT&T Council of Leaders
AT&T Honor and Recognition
Shared Value Award
Silver Notice Award (2 Years in a Row)
Fiserv 2002 People Make the Difference
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