Technical Support Administrative Assistant

FELIPE P. KIUNISALA

#**-* **** **** *****, Brgy. Bagong Ilog Pasig City

Cell No: 090********/090********

Email Add: ***********@*****.***

PERSONAL PROFILE:

Birth Date : June 20, 1990

Age : 25 years old

Gender : Male

Civil Status : Single

Religion : Iglesia Filipina Independiente

Weight : 49 kls.

Height : 5’2”

Language : English, Tagalog

Citizenship : Filipino

EDUCATIONAL ATTAINMENT:

Tertiary : Surigao State College of Technology 2009-2012

Course : Bachelor of Science in Computer Science

Brgy. Taft Narciso Street, Surigao City

Secondary : Cagdianao National High School 2003-2007

Brgy. Poblacion Cagdianao Dinagat Island

Elementary : Cagdianao Central Elementary School 1997-2003

Brgy. Poblacion Cagdianao Dinagat Island

WORK EXPERIENCE

Company

Alliance Software Inc.

May 21, 2012 up to present

Job Title

Senior Technical Support

-Handle and supervise the technical team in terms of support and process of handling the client concerns as well as the schedule of the technician.

-Handle weekly meeting with the technical team for the task updates.

-Provide reports to IT Supervisor regarding on the tasks done and pending of the technical team.

-Handle client for the special project like POS enhancement, Integration of POS to a third party system.

-Gather project requirements and create High Level Design and submit to client f or review and approval.

-Coordinate with the developers regarding on the High Level Design submitted for development.

-Provide updates to client for the development of the project in weekly meeting basis.

-Test the enhancement and integration and create User Acceptance Test document and present the actual enhancement to client for the approval of the enhancement.

-Provide a support to the project handled if there are issues encountered related to software.

Project Handled

Company: The Coffee Bean and Tea Leaf

1. Integration of POS to Swirl Points System

2. Integration of POS to Tradegecko System

Company: ABS-CBN

1. Integration of POS to SAP

Company: Philippine Bible Society

1. Integration of POS to Accounting System

Associate Technical Support

January 2014 to Present

-Provide technical support to address the issue of the client in terms of POS

related issues both on-site and off-site.

-Investigate and resolve the issue of the client in a properly manner and on time.

-Create HLD(High Level Design) based on the requirement of the client to

integrate a third party system.

-Attend meetings with the client to gather the requirements they needed

specifically in software requirements.

Technical Support Staff

May 2012

-Provide technical support to address the issue of the client in terms of POS

related issues both on-site and off-site

-Provide an update to the client with their concern being raised.

-Conduct training to client on how to use the system.

HelpDesk

March 20-October 31, 2013

-Responsible in scheduling the task of the technician

-Answer telephone calls and coordinate to client regarding their POS concerns

-Monitor the cases assigned to each technician.

Company

NCO

December 15, 2011-February 21, 2012

Job Title

On-the-Job Training (OJT)

-Responsible in giving assistance to agents having an issue with his/her unit.

-Set up computers and troubleshoot error.

-Conduct PC inventory and floor rounds in the production area to monitor and ensure that all computers and its paraphernalia are properly attached and configured.

REFERENCES:

Contact Person Position Contact Number

DINO C. AVELINO Business Support Manager 091********

Alliance Software Inc.

Ninonito Gatdula Product Specialist 091********

Alliance Software Inc.

Eugene Borreo Application Support Analyst 093********

IBM Philippines

I hereby certify that the above information is true and correct to best of my knowledge and belief.

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