Customer Service Quality Assurance

Lisa A. Lovic

***** ******* ***, **** ****, Garden Grove, CA 92840

Phone: 412-***-**** ********@*****.***

SUMMARY

Accomplished manufacturing analyst professional with expertise in evaluating production, quality control, and inventory allocations to determine optimal business strategies for increased operational efficiency. Possess excellent communication and organizational skills, as demonstrated by collaborating with upper management and outside industry professionals. Technically proficient in Microsoft Word, Excel, Outlook and PowerPoint, as well as SAP and several other MRP/ERP software systems.

PROFESSIONAL EXPERIENCE

GROUPE SEB

ALL CLAD METAL CRAFTERS, Canonsburg, Pennsylvania

Buyer/Planner (2008-2016)

Reviewed MRP requirements using SAP to determine and maintain raw material inventory needs, and took appropriate actions to meet those needs while keeping overall inventory within budgeted targets.

Provided forecast and issued purchase orders to suppliers with an annual spending approval of $15M, following up as needed to ensure on-time delivery.

Facilitated and monitored the return of merchandise to suppliers due to quality issues by generating appropriate paperwork, maintaining an organized log and tracking the return until credit is received.

Performed strategic ABC Analysis to assist in monitoring the quality of stock, identifying and working with several departments to minimize and exhaust slow-moving and obsolete inventory by determining the most cost effective course of action, making sure action was conveyed and carried out.

Generated, oversaw and expedited work orders along with a detailed weekly production schedule based on customer requirements and forecast demand, contributing to the achievement of on-time customer delivery objectives.

Offered viable solutions and assisted Production Supervisors with transaction, inventory and production issues.

BUNCHER RESORT & HOSPITALITY GROUP

HIDDEN VALLEY FOUR SEASONS RESORT, Hidden Valley, Pennsylvania

Customer Service/Group Sales Representative (2007-2008)

Answered incoming calls, providing detailed information on year-round resort amenities and activities.

Assisted with planning and booking of events and meetings, along with coordinating group ski and golf outings.

Created procedures detailing various job functions, providing quick on-hand answers to customer questions.

LAKE REGION MANUFACTURING INC., LTD, New Ross, Ireland 1989-2005

LAKE REGION MEDICAL, INC., Pittsburgh, Pennsylvania

Planning/Scheduling Analyst (2004-2005)

Evaluated and planned customer orders while facilitating the company’s relocation to Ireland by helping senior management with employee training on order entry and capacity planning programs.

Trained staff in administering a comprehensive MRP software system to ensure optimal accuracy for all orders as well as maintenance initiatives.

Directed and validated physical inventories while educating staff on various production initiatives including cycle counting, issuing inventory procedures, and inventory adjustment programs to improve precision.

Updated customer back orders by managing all order processing and expediting shipments to make all accounts current.

Lisa A. Lovic Page Two

Acting Supervisor & Planning/Scheduling Analyst (1997-2004)

Oversaw entire customer order fulfillment process by assessing, planning, scheduling, and shipping orders at all levels to ensure appropriate plant inventory capacity as well as timely response to customer inquiries.

Led and prepared materials for weekly capacity and manning meetings in collaboration with department managers and supervisors, reviewing weekly production status and quality control initiatives for all orders.

Partnered with out-of-state industry professionals including Marketing Representatives, Purchasing, Materials, Production, Engineering, and Quality Assurance to strategically plan new procedures for customer service, raw material availability, inventory levels and costs, and Engineering Change Orders (ECO’s).

Managed activities of both Engineering and Quality Assurance teams to streamline production initiatives with regards to customer returns, implementation of new product builds and bill of material and routing issues.

Supervised Purchasing Representatives and Material Analysts as well as staff from Stockroom and Shipping and Receiving departments by completing performance reviews and cross-training employees. Conducted in-depth Material audits in collaboration with both internal and external auditing personnel.

Production Materials Analyst/Material Department Lead (1996-1997)

Led all materials and production activities, from incoming raw material to final shipment of finished goods, by performing regular cycle counts and creating new production schedules.

Directed a team of five Materials department personnel, focusing heavily on cross-training staff in all areas of Purchasing, Shipping and Receiving, Stockroom and Inventory.

Developed and implemented innovative training plans to streamline all MRP material transaction programs and maintain optimal staff productivity.

Materials Coordinator/Purchasing (1993-1996)

Managed availability and movement of raw materials, WIP, and finished goods through various purchasing, production, and distribution administration methods.

Collaborated with personnel from all departments including Production, Materials, Documentation, Quality Assurance, and Engineering to ensure all order deliveries were met in a timely manner by developing a weekly production schedule.

Monitored inventory levels and purchased items in compliance with corporate purchasing regulations while investigating and documenting root causes to implement corrective actions for cycle count discrepancies.

Senior Documentation Clerk (1989-1993)

Processed and reviewed purchasing and materials documents to streamline department initiatives for fulfilling customer orders.

Set up, planned, and controlled an efficient Documentation department by inputting, modifying, editing, releasing, filing, and maintaining all record procedures, forms, and logs.

Devised, implemented, and maintained an innovative record retention program and authored procedures to maximize efficiency of the Documentation Control and ECO system.

EDUCATION

PITTSBURGH TECHNICAL INSTITUTE, Oakdale, Pennsylvania

Associate of Science Degree, Business, October 2007

Highlights: 4.0 GPA, Perfect Attendance, Outstanding Student Awards, Tutor, Community Service, Richard Caliguiri Leadership Award. Kaizen/Lean Manufacturing.

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