Customer Service Representative

Lynette Dorsey

**** *. *** ****** **., Apt ****, Gilbert, AZ 85233

480-***-****●*****@*****.***

Professional Summary:

Seeking a position within a company where professional experience, education and abilities stand as an advantage for personal growth

Skills:

Infant and child CPR certification

Effective communicator

Crisis Prevention & Intervention Certified

Highly dependable

Able to make decisions/solve problems

Excellent attention to detail

Self-sufficient and confident

40 wpm typing speed

Work History:

Thomas Edison Elementary (Futures Education) – 804 N. 18th St. Phoenix, AZ 85006

Paraeducator 11/2015 to Current

Assisted in the instruction of Special Education students in a small classroom group setting using a variety of methods tailored to the students' individual needs

Supervised students during lunch sessions, breaks, social and recreational outdoor public activities and field trips, as well as during transitions to and from the bus

Assisted emotionally disturbed children and teens with their academic work

Assisted with preparing and feeding the students and assisted changing the students' diapers

Toyota Financial Services (Rose International) – 3200 W. Ray Road, Chandler, AZ 85226

Dealer Funding Team Clerk 04/2015 to 09/2015

Prepared and examined contractual documents to ensure title is ready to be processed and sent off to correct dealership

Scanned completed contracts into the DM Tracker System

Compiled all paperwork needed to complete title processing

Entered contracts into the Carlos System

Noah Webster Elementary School – 5399 N. Pima Rd, Scottsdale, AZ 85250

Title 1 Aide 07/2014 to 03/2015

Provided individualized instruction to students requiring additional help with lessons

Responsible for doing attendance each morning and contacting the parents of children who were absent

Graded homework and lessons, achieving average two-day turnaround results

Collected, compiled, organized and recorded a variety of data related to attendance, transfers, enrollment, transportation, personnel, equipment inventory and student activities, prepare and maintain related records and files

State Farm Insurance (Randstad Staffing) – 4041 S. McClintock Drive. #301 Tempe, Arizona 85283

Image Processor 08/2012 to 05/2013

Received and reviewed claim information

Managed and transmitted Confidential Records

Indexed Fire and Auto claims through Citrix Launcher

Scanned claims into ISC system

Permanent General Assurance (Aerotek Staffing) – 2625 S. Plaza Drive. #101 Tempe, Arizona, 85282

Customer Service Representative 11/2011 to 05/2012

Effectively managed a high-volume of inbound and outbound customer calls

Performed on-line troubleshooting; identifying problems, resolving customer service issues, filing service requests and following up on appointment scheduling

Prepared and sent various documents such as ID cards and Financial Responsibility Forms

Processed incoming and outgoing payments

Universal America (Spherion Staffing) - 7580 Pearl Road, Cleveland, Ohio 44130

Member Enrollment Specialist 10/2009 to 04/2010

Utilized Medicare enrollment systems and managed care enrollment systems

Verified and corrected member residential eligibility issues

Oversaw processing of and preparation of new member enrollments

Communicated with members and doctors regarding benefits

Hope Academy Broadway – 3398 E55th Street, Cleveland, Ohio 44130

Instructional Assistant 10/2007 to 06/2009

Assumed responsibility of Master teacher in his/her absence

Instructed children one-on-one and in small groups to reinforce or supplement classroom lessons

Supported students with emotional and /or behavior problems as well as the development of social skills

Prepared, organized and graded homework packets and coordinated parental reminders

Supported teachers, administrators and paraprofessionals in creating successful learning environment

Worked closely with teachers to provide reading and writing lessons that ensured 100 percent of classroom students were ready to advance to the next grade

Education:

Associate of Applied Science – Computer Application

Remington College – 14445 Broadway Avenue, Cleveland, Ohio 44125 May 2002

Arizona Fingerprint Card November 2011

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