Customer Care Manager

Sushant Garg

CORRESPONDENCE address:-

House No *115, 72 Street S.W Edmonton

AB T6X 0NB

CANADA

E-mail: ***************@*****.***

Cell: 780-***-****

Citizenship: Permanent Resident

OBJECTIVE

Aiming to pursue a career within the customer services sector. In a role that requires liaising with people and customer interaction. I seek to apply my professional attitude and build-on my interpersonal skills developed through extensive customer orientated work experience.

EDUCATION

MBA

May, 2005

Birmingham(UK)

Diploma in Advanced Computing (C-DAC)

Aug, 2001

Pune University, India

Commerce (Bachelors In Commerce)

April, 2000

Kurukshetra University, India

WORK EXPERIENCE

Employer: S. P. Sons

Duration 08 - Till Date

Designation: Sales Manager

Employer: ICICI Prudential, Priority Circle Connaught Place

Duration: Dec 07- Oct 08

Designation: Manager Priority Circle

Employer: Frankfinn Airhostess Training Institute

Duration: Apr 06- Oct 07

Designation: Centre Head

Employer: Keen manner Limited, Middlesex, UK.

Duration: Sept 05 – Feb 06

Designation: Business Development Manager

Employer: Cable & Wireless, Birmingham, UK

Duration: Nov04 – Sept 2005

Designation: Customer Care Executive (Call Centre)

Jan04 - June 2004: Senior Customer Care Executive (Call Centre) - Espire Infoserve, New Delhi, India

Jan02 – Dec 03: Senior Customer Care Executive (Call Centre) - Colwell & Salmon Communications

Achievement

Joined as Trainee Customer Care Executive in Jan 2002, promoted to Customer Care Officer in Aug 2002 and further promoted to Senior Customer Care Executive in Jan 2003 and also very soon promoted as a verifier for the team owing to outstanding performance.

Joined as Sr. Customer Care Executive in Jan 2004, promoted to Assistant Team leader in March 2004 owing to outstanding performance

COMPUTER SKILLS

OS Windows 9X, Windows 2000/2003 professional, DOS

Applications Microsoft Word, Excel, Visio, Power-point.

Web Designing HTML

Team Work: I actively support and participate in action oriented team work. While working on my projects, part time jobs and various customer facing roles, I collaborated with others to achieve common goals and worked across departmental boundaries effectively. I managed to appreciate and deliver ideas not just from my peers but also from other seniors.

Languages: Fluent in English, Hindi and Punjabi.

INTERESTS

Exploring new things on Internet

Playing Football and Cricket

Listening to music

REFERENCES: Available upon request

DOB-30-May-1978

Father-Mr.Sat Prakash

Mother-Mrs.Kamlesh Garg

Marital Status-Married

Spouse Name-Amrita Garg

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