Customer Service Sales

Jordan A. Mason

**** ** **** ** **** #**** Houston, TX 77068 acwgft@r.postjobfree.com 832-***-**** OBJECTIVE

Positive, self-motivated, and resourceful professional with several years of experience in providing excellent customer service support. With the ability to maintain professionalism and a high degree of efficiency in extremely high-pressure environments, who is seeking a position that is challenging, with an opportunity for advancement. SKILLS SUMMARY

o Good ability of solving problems using mathematics o Excellent knowledge of office procedures such as managing files and records, word processing Good communication and people skills

o Excellent planning, organizational, and "people" skills; confident, hard-charging, and disciplined o Effective and detail-minded, uses clear thinking, sound judgment, and personal integrity o Energetic person, able to manage multiple tasks simultaneously with no supervision. o Unique ability to motivate others, team player

o Inventive and resourceful in a fast-paced, high-stress environment, proven performer PROFESSIONAL EXPERIENCE

Collection Agent, FMA Alliance, Houston, Texas, April 2015 - February 2016 o Highly skilled in collecting on Past due customers’ accounts, including resolution of discrepancies o Dedicated and meticulous: Able to exceed both external and internal customer expectations o Managed communication with all debtors through telephone o Exceptional ability to achieve all monthly and quarterly objectives Senior Sales Rep, World Wide Wireless, Independence, Missouri, September 2012 - March 2015 o Assisted potential as well as current customers with wireless cellular service o Processed bill payments, troubleshooting devices, and device Insurance claims o Managed team members, new device training, sales technique trainings Assembly Line Packer Lake City Ammunition Plant, Independence, Missouri June 2011 - September 2012 o Worked as a team member on assembly line packing ammunition o Followed all safety guidelines to ensure work was done correctly o Performed at a fast pace while ensuring work met quality assurance standards 22715 Imperial Valley Dr #2106 Houston, Tx 77090 acwgft@r.postjobfree.com 281-***-**** August 2016

Receptionist, 820 Auto Sales Fort Worth, Texas August 2010 - April 2011 o Answered Customers inquiries about company policy and procedures o Processed payments via phone and in person

o Data entry, creating customer accounts as well as updating current information Certified Nurse Aide, Cypress Woods Care Center- Angleton, Texas July 2008 - June 2010 o Assisted each resident with personal needs when requested o Routinely checked, cleaned, and organized resident’s rooms o Logged behavior, eating, and daily activities

EDUCATION

Angleton High School, Angleton, Texas August 2004 - May 2008 High School Diploma

Wright Career College, Overland Park, Kansas May 2012- Currently Pursuing Expected: Bachelor’s Degree in Business Administration - Accounting REFERENCE

Available upon request

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