Customer Service Manager
Resume:
Dianne S. Woodard
Union, SC 29379
Phone: 864-***-****
Alt Phone: 864-***-****
************@*****.***
Abilities
Capable of multi-tasking
Experienced Microsoft Office Professional
CPR Certified
Experienced CSR
Demonstrated team player
Employment History
Employment, Recruitment, and Placement Specialists, Eligibility Interviewers, Government Programs
07/2013 - Current
SC Department Of Employment and Workforce
Spartanburg, SC
REA Case Manager who provided case management services according to agency policy and procedures.
Assist Claimants with REA Assessments and IEP and issues.
Conduct intake, screening and investigation of unresolved issues within time frames established by agency policy and law.
Maintain case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner.
REA Case Manager/UI Representative, Eligibility Interviewers, Government Programs
02/2012 - 06/2013
SC Department of Employment and Workforce
Rock Hill, SC
Determined eligibility of persons applying to receive unemployment benefits.
Managed REA and EUC/RES/REA claimants.
Provided services related to the area of education and employment.
Maintained, reviewed and prepared claimant files.
Documented, verified and conducted follow-up on customer job search and employment activities using SC WOS software.
Assisted customers with registering into the SC WOS System.
Assisted customers with resume preparation.
Delivered excellent Customer Service to all job seekers and general public.
Effective communication with co-workers as well as customers.
Made Referrals to employers for job openings.
Employment Resource Specialist, Executive Secretaries and Executive Administrative Assistants
07/2009 - 07/2011
Res Care, Inc.
Union, SC
Managed WIA clients.
Provided services related to the area of education and employment.
Maintained, reviewed and prepared client files.
Documented, verified and conducted follow up on customer job search.
and training activities using VOS software.
Assisted customers with registering into the VOS System.
Assisted customers with resume preparation.
Answered multi-line phone system.
Delivered excellent Customer Service to all job seekers and general public.
Effective communication with Workforce Specialists as well as customers.
Ensured that jobs are posted on job board in a timely manner.
Ensured that Job Fair and Training Flyers are posted in area where they can been seen by job seekers.
Ensured that office was opened and closed as scheduled.
Maintained client logs for Workforce Specialists.
Made Referrals to employers for job openings.
Trained work experience employees in the day to day operation of resource center.
Screened, interviewed and registered job seekers for Career Source Orientation, Innersight Inventories and other assessments deemed necessary by WFS.
Customer Service Representatives, Customer Service Representatives
04/2007 - 07/2009
Career Source
Union, SC
Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Assisted customers with entering information into the VOS System.
Provided job referrals for customers to prospect employers.
Provided resume assistance to customers.
Assisted customers with registering into the VOS System.
Assisted customers with resume preparation.
Answered multi-line phone system.
Delivered excellent Customer Service to all job seekers and general public.
Effective communication with Workforce Specialists as well as customers.
Ensured that jobs are posted on job board in a timely manner.
Ensured that Job Fair and Training Flyers are posted in area where they can been seen by job seekers.
Ensured that office was opened and closed as scheduled.
Maintained client logs for Workforce Specialists.
Tester, Inspectors, Testers, Sorters, Samplers, and Weighers
03/2007 - 04/2007
EchoStar
Spartanburg, SC
Tested Dish Network Satellite Receivers.
Clarified Satellite Receivers.
Adhered to all safety rules and regulations.
Tax Preparer, Tax Preparers
01/2006 - 04/2006
H and R Block
Spartanburg, SC
Prepared individual income tax returns.
Scheduled client appointments for tax preparation.
Filed tax documents for State and Federal Government.
Processed refund anticipation loans and accepted payment for services.
Education History
Issuing Institution
Location
Qualification
Course of Study
Spartanburg Community College
Spartanburg, SC
1 Year of College or a Technical or Vocational School
Administrative Office Technology
Refresher courses in Office System Technology
Spartanburg Community College
Spartanburg, SC
Associate's Degree
Secretarial Science
Union High School
Union, SC
High School Diploma
General High School Curriculum
References Available on Request
Contact this candidate