Service Representative Technical Support

Philip Lim

Delta, BC, V*C-*B* / 778-***-**** / ***********@*******.***

Qualifications

Over 5 years experience Project Management, technical support, help desk, system administration, and software installation and maintenance

Ability to build and foster strategic business relationships at all levels

Proven successes in driving projects through to completion

Professional communication skills and pleasant demeanor

Excellent multi-cultural experience from different countries like India,Japan, Malaysia, Taiwan and China

Fluent in English, Mandarin, Cantonese and Taiwanese

Volunteer in Pinetree Secondary School for Chinese Parent Group

Technical Summary

Technical Support

Window NT, Win 95, Window 98, 2000, XP, Vista and Windows 7

POS System (Epson and Siemens Nixdorf)

MS Office 2000, 2003, 2007

Desktop PC & Laptop installation / configuration / maintenance and repaired

Dot Matrix and Laser printer installation / configuration / maintenance

Network installation / maintenance

Job Experience

Field Service Technician

DecisionOne Corporation June to Dec 2015

As Field Service Technician. I was involved in the deployment of hardware and software, re-imaging of PC, break-fixed for PC, Network, Printer, Pin Pad swap and parts replacement for Shoppers Drug Mart and others.

Mail Service Courier

Canada Post 2014 - 2015

As a Mail Service Courier. I deliver and pick-up mail & parcel to and from customer.

Technical Service Representative

DecisionOne Corporation 2012 - 2014

As a Technical Service Representative. I was involved in the deployment of hardware and software, re-imaging of PC, break-fixed for PC, Network, Printer and parts replacement at Canada Post and corporate clients

Deployment Technician

Microserve Canada 2012

As a Deployment Technician. I was involved in the deployment of hardware and software at the Vancouver Coastal Health, Providence Health Care and Canada Post

Professional Development

CCENT & CCNA Certificate Of Completetion

CompTIA A+

NITEC In Automotive, Institute of Technical Education, Singapore

Diploma In Computer Studies, Singapore Informatics Computer School

NTC 3 in Electronics Servicing, Institute of Technical Education, Singapore

2016

2011

2005-2008

1999

1995-1997

Volunteer

Chinese Parent's Group At Pinetree Secondary School

2013-2015

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