Customer Service Marketing

RANELGBA ARSENE DONESSOUNE

**** * ******* ** ( Houston TX 77071 646-***-**** ( ********@*****.**

EDUCATION ECOLES DES CADRES, OUAGADOUGOU . BURKINA FASO

Advanced technician Diploma Business Communication, degree awarded on 2009-2010

Academic year, issued by ECOLES DES CADRES / SCHOOL OF MANAGEMENT

Dated july 5,2013

ECOLES DES CADRES, OUAGADOUGOU . BURKINA FASO

Professional Licentiate Diploma in Communication and multimedia, awarded in 2010-

2011 Academic year, issued by ECOLES DES CADRES dated September

5,2012.

ECOLES DES CADRES, OUAGADOUGOU. BURKINA FASO

Master Degree in Multimedia Communication option Marketing awarded

In 2011-2012 Dated July 5, 2013

U.S. Recommendation:I completed education comparable to a Bachelor of

Business Administration in Marketing as awarded by a regionally accredited institution in the U.S.

For academic purposes, i m eligible to apply for admission to graduate programs or other

undergraduate programs in the U.S. and for professional purposes, he may seek positions as the

holder of a U.S. Bachelor of Business Administration in Marketing.

Houston Baptist University

Houston Texas USA

Master Degree in international Business.

2016-2017

EXPERIENCE

Brunette Alcon specialist company

9965 Buffalo speedway houston

Texas 77054 phone : 713-***-****

Attendance line-customer pak

06/2016

I work in the department paks.je RECEIVE customer orders products by our customers I conditions by checking the quality and quantity.

Sovereign company 6363 richmond #300

Supervisor 04/2015-06/2016

Parking valet supervisor I supervised a team of 5 people. I was in charge Provide good

Customer service with all my team and minimize losses. At the end of my shift

I provided a detailed report and our future goals to my manager.

KFC 6420 Westheimer rd.

Cashier 05/2015-12/2015

I was receiving guests at the front and I took their orders that I transmitted to the cooker

I was cashier and the end of my shift I was doing the accounts.

Whataburger 6405 San Felipe St Houston, Texas 77057

Cashier 04/2014-03/2016

I was receiving guests at the front and I took their orders that I transmitted to the cooker

I was cashier and the end of my shift I was doing the accounts.

Every Friday I made an inventory of all the stock. of fresh products ( milk, eggs, ..) and

Also other

POPEYES

COOKER, 09/2013-02/2014

I was in the team as cooker. I cooked chicken that I put in boxes that were served to the

Customer.

SELF FUND PENSIONS OF OFFICIALS, OUAGADOUGOU BURKINA FASO

INTERSHIP, 09/2010-02/2011

I did an internship in the department of communication of the CARFO. The CARFO is a Public Service. I learned a lot of communication publique.durant my internship I put into practice my knowledge learned at the university. During my internship I redefined a new more effective public communication stragie adapt to a new target

BF1 Television, Ouagadougou Burkina Faso

Customer service, 05/2011-09/2011

TV and editor tray supervisor,2011-2012

Reporter

ZAIN, OUAGADOUGOU BURKINA FASO

Customer service 06/2009 – 02/2010

Zain is a leading mobile and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 7,000 providing a comprehensive range of mobile voice and data services to over 45.6 million active individual and business customers as of September 30, 2015.

COMPUTER Word, excel,power point,Adobe premiere, Xsplite, pipecomm,French and English

SKILLS

ADDITIONAL I AM OWNER OF A COMMUNICATION AGENCY IN BURKINA FASO SINCE 2012. I HAVE FIVE EMPLOYEES. THIS AGENCY IS IN THE COMMERCIAL MARKETING AREA

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