Microsoft Office Desktop Support

Qusay Taha

The Woodlands, TX

Cell: 832-***-****

Email: ***********@*****.***

Skype: qossay83ani

SUMMARY

Extensive experience troubleshooting and identifying procedures needed to maintain an efficient network to keep the organization running smoothly. Proven high performer able to deliver projects and implement innovative solutions to increase network security and improve technical operations. Academic track record of achievements and professional credentials in computer networking and extensive knowledge of all aspects of network configuration, administration, and

security.

TECHNICAL PROFICIENCY

Hardware

Routers: Cisco Routers (1721, 1821, 2800, 2921,4500,6509,7200).

Switches: Cisco Switches (Catalyst 2950, 2960, 3850),

Servers: Dell Poweredge (2450, 4350), Sun (E450). HP ( G5,G6 )

Software

Platform: Cisco IOS, Microsoft Windows server 2008,2012

Applications: Microsoft Dynamic AX, Lotus Notes, Microsoft Lync, Microsoft Office, VMware. Track-IT, HelpStar, Cherwell. Remedy.PowerShell

Protocols: TCP/IP, NetBEUI, PPP, HTTP, Ethernet, Fast Ethernet, FTP, SMTP/POP3, SNMP, Telnet, DHCP,

DNS, OSPF, BGP, RIP, RIP2, EIGRP.MPLS

TECHNICAL CERTIFICATIONS

•Cisco Certified Network Associate (Routing and Switching).

•M.K NETs for IT solution

WORK EXPERIENCE

BearingPoint Inc. - Baghdad, Iraq 2008- 2011

USAID-funded Economic Governance II Project

BearingPoint Inc. is an independent management and technology consulting firm.

• Network\Desktop Support:

1.Network Cabling installation.

2.Resolves problems regarding system configurations, setups and debugs.

3.Install, configure, maintain and test computer hardware, software and peripheral equipment.

4.Act as a technical resource to end users and other information technology staff and troubleshoot.

Sabre International Security (SIS) - Baghdad, Iraq 2005 - 2008

Provided worldwide infrastructure and support services, providing operational logistics life support assistance.

• Desktop Support:

1. Under broad direction, performs configuration, installation and/or repairs of PC hardware and

peripherals according to established procedures.

2. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.

3. Adheres to and enforces facility security measures, company safety standards and software licensing

procedures.

4. Assists in setting up PC's and related peripherals for special requests.

EDUCATION

Bachelor of law 2011

University of AL-Turath Baghdad, Iraq

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