Customer Service Microsoft Office

Doreatha A. Sherrod

***** *********, ******** ****, ** 66210

Day Phone: 913-***-**** Mobile: 785-***-**** Email: **************@*****.***

Summary of Qualifications

Aptitude for quickly mastering new concepts

Energetic and personable

Proven ability in listening and motivating

Extremely creative and innovative

Established organizer with sharp attention to detail

Customer Relations Skills

Professional Experience

Internal Revenue Service, Kansas City, MO May 2007- May 2015

Remittance Perfection Technician (Seasonal)

Examination, marking, sorting, listing, encoding, balancing and deposit of remittance items and portion of accompanying returns, documents, or other records.

Initiate and perform detailed research to secure any data available in order to identify taxpayer and ensure proper credit of payments received.

Analyze data consistent with Tax Laws and Regulation.

Perform complete research on unidentified items for processing, review, and conduct research status of accounts from printout, accounting records to input in ISPP System.

Various assignments as needed in Files, Extracting, Mailroom, Receipt & Control, PPU & Final Batch, Accounting, and RAIVS

Internal Revenue Service, Kansas City, MO February 2007 – May 2007

Cash Clerk (Seasonal)

Organizes and maintains files of records and correspondence of both a routine and confidential nature.

Receives a variety of documents, computer entry, document filing, post changes to permanent record books balancing the resulting figures against print-outs/tie-outs.

Utilizes a computer to maintain a variety of records, enters and updates data including name and address changes, property location and exemption information.

Eastman Kodak Company, Rochester, NY August 2006 – October 2006

Assembler (Contractor)

Followed outlined directions to package film.

Quickly adapted to on the job training.

Clarence M. Kelly Detention and Youth Services, Topeka, KS August 2001 – August 2006

Security Specialist

Assisted in monitor and directed daily activities of residents. Provided assistance with or coaches individual personal care needs with limited supervision. Monitors clients as they take medication as prescribed. Monitors and documents mental and physical condition of individuals. Filing receives and responds to phone call inquires requesting general information.

Education

Technical/Occupational Certificate, Major: Computer Application

Bryant & Stratton, Center for Professional Advancement Rochester, NY

High School Diploma, Major: Commercial

Aliquippa Sr. High School, Aliquippa, PA

Affiliations

Women's Aglow Club – President

Powerhouse Home Economic Association – Secretary

Temple Of Deliverance Trustee Board Member and Finance Committee – Chairperson

Additional Information

Experience in Microsoft office and Word Processing Software

Successful applied sales techniques and interpersonal, customer skills in self owned business, LaDuchess Boutique

Founder D &J Janitorial Service.

Contact this candidate