Microsoft Office Engineer

Steven Bastian

Boca Raton, FL

561-***-**** *******@*****.***

Summary: Desktop hardware and applications technical background in high tech industries with extensive international direct customer facing roles.

Employment:

Office 365 Concierge Ambassador

Experis Inc. Boca Raton, FL, 10/2015-6/2016 Contract ended

Delivered world class support assistance to customers and partners to ensure successful transition to their businesses to Office 365.

Technical execution for the on-boarding of Office 365 customers.

On-boarding organizations to Office 365 services like Exchange Online, SharePoint Online, Lync Online, Office 2016, Office 365 Pro Plus and Yammer.

Advanced support for Windows server hybrid deployments, migrations, and configurations, with an emphasis on Azure AD and Powershell solutions.

Provide a current state assessment through direct remote assistance.

Microsoft Support Engineer

Teleperformance ASD, Boca Raton, FL 1/2012-09/2015 Resigned

Assist customers in setting up their Microsoft Office 365 account.

Assist customers in setting up their Office 365 Exchange email account on their mobile devices: Laptop, IPad, IPhone and Android.

Support SharePoint, OneDrive for Business, OneNote

Assist customer with the installation of Microsoft Office 2013.

Telephone/email/remote session

Utility Technician

Trunet Inc. 8/2011-11/2011 Temporary employment

Installed residential utility meters replacing the analog type with the new digital models.

Premises Technician,

Southern Bell Company, AT&T Riviera Beach, FL 5/2010-6/2011 Layoff

Field installation and configuration of U-verse integrated digital SD/HD TV, high speed Internet.

Configuring WIFI and Cat 5, voice services POTS and VOIP.

Site planning, troubleshooting, customer training and problem resolution.

Consultant Sales,

Sears Holdings, West Palm Beach, FL 12/2009-3/2011 Store closed

Consulting on major appliance product selection both commercial and residential.

Assisted clients with financing and service contracts.

Technical Consultant, 12/2003-12/2008 Resigned

Ronnie M Barko LLC West Palm Beach, FL 5 years

International Business Consulting

Provided Microsoft technical consulting and support of in-house systems and off premise locations.

Maintained hardware and software.

Networking, antivirus for corp., nationwide salesforce and corp. clients

Created Excel spreadsheets for project finance, commodities, and product evaluation.

Performed business technological research and analysis.

Outside Sales, 3/2002-12/2003 Resigned

Champion Well & Pump West Palm Beach, FL

Residential and Commercial Well Drilling, water treatment systems

Regional Sales Manager.

Business origination, contract negotiating, closing and payment collection.

Established residential and commercial customer accounts as well as corporate accounts.

Field Service Engineer, 5/2000-10/2001 Post 9/11 Layoff

SeaChange International Maynard, MA

ITV and media streaming systems manufacturer

Member of Video On Demand (VOD) national launch

Provided on-site systems installation, integration to major vendor cable providers.

Performed system maintenance, repair, hardware and software upgrades, customer training and system demonstrations.

Self employed, 5/1999-4/2000

Freelance video system sales/service

Field Service/Department Manager 4/1985-4/1999

Pinnacle Systems Inc. /Digital GraphiX, Inc., Grass Valley Group, Paramus, NJ

Broadcast Video Systems Manufacturers

Directed technical support department for the international 24/7 support of broadcast video system Character Generator Type Deko product family.

Provided in-house and onsite system troubleshooting, integration and client training.

Originated training documentation, assisted in the migration from Dos based to Microsoft Access client database.

Managed manpower, site inventory and budget.

Coordinated product support and inventory requirements.

Associate Engineer 6/1976-10/1984

Perkin-Elmer Data Systems Group Tinton Falls, NJ 8 years

R&D Engineering Aid for Super Mini-Computer Systems Manufacturer.

System module design, layout, breadboard test, engineering documentation, and production release.

Department liaison with engineering groups and production.

Project lead in development of replacement memory module design.

Education:

Electrical Engineering, Brick Computer Science Institute Bricktown, NJ

Computer Science, Brookdale Community College Lincroft, NJ

VLSI Design, Motorola Bipolar Macrocell Array, Perkin-Elmer Corp. Tinton Falls, NJ

Microsoft NT4.0 Core Technologies Westin, FL

Interactive Television System, SeaChange International Inc. Maynard, MA.

ATT U-Verse Training Program Ft. Lauderdale, FL

Verizon FIOS Technical Core Support, Ft. Lauderdale, FL

Microsoft Office 365 Online Support, Boca Raton, FL

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