Customer Service Representative
Resume:
Monique S. Smith
Conyers, GA 30012
**********@*****.***
Objective:
To secure a position utilizing my skills, contributing to company growth while expanding my knowledge and furthering my career path.
Professional History:
Bally Total Fitness
Customer Service Representative August 2003-November 2013
Managed over 150 customer accounts daily.
Assist management in proactively controlling customer accounts
Exhibit a strong understanding and working experience with billing information, updating and crediting accounts.
Draft, revise and review, negotiate contract terms, and pricing conditions with external customers.
Promote company good will by maintaining professional and calm demeanor in dealing with highly concerned internal and external customers
Handles escalated customer correspondence on complaints assigned to Customer Service responsibility
Maintains a productive and positive work environment.
Maintain the integrity of the Product/Service/Quality Program.
Verified insurance due to programs we had for our senior citizens.
Answered incoming calls.
Conduct inventory count.
Created bank deposit for our main office also well as the daily audits.
Created labels for Fed ex for shipping.
Eckerd Drug
Pharmacy Technician March 1999- April 2001
Assist customers with all requests pertaining to prescriptions refills and other related questions.
Assist in refilling all prescriptions, face-to-face and call in.
Handle all cash reconciliations.
Input all billing and insurance information.
Education:
Stephenson High, Lithonia GA
General Studies (2000)
Medical Assistant Certification (2005)
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