Information Technology Management

RICKY J WILLIAMS

*** ******* **., *********, ** *6060

Home: 817-***-****

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EXECUTIVE PROFILE

IT Director with company oversight, committed to cost-effective management of resources and quality performance.

Driven IT executive with over 20 years of experience in diverse in IT Project Management and information technology

security. Versatile IT professional with vast knowledge of Enterprise Project Life cycle methodology. Network

engineering expert with strong background in project management and product support.

SKILL HIGHLIGHTS

Project management Risk management

System administration Solar Winds/Orion

Network configuration and support VoIP

Microsoft BackOffice products VMware experience

Service Desk Active Directory

Symantec Backup Desktop and laptop expert

Patch management VMWare

Storage management Juniper, Cisco routers

CORE ACCOMPLISHMENTS

Reduced the incidence of IT issues by 53% globally by leading a testing initiative improvement program.

Led a successful acquisition and the subsequent technology integration in under 45 days.

Reduced the incidence of IT issues by 15% globally by leading a testing initiative improvement program.

PROFESSIONAL EXPERIENCE

STAY CONNECTED SOLUTIONS, SCSR@R LLC

Mansfield, TX

IT Director/Co-owner 11/2015 to Current

Gathered and analyzed market information and used findings to define product strategy.

Led the design and development of software upgrades and the deployment of new Managed IT services and

products.

Developed accurate development estimates and drafted project resource plans.

Expertise for organizations in need of technological solutions, such as data networks and software platforms.

Provided risk management by monitoring the project schedule and quality.

GENESEE & WYOMING CENTRAL REGION RAILROADS

Southlake, TX

IT Manager 01/2013 to 10/2015

Directed and managed all Information Technology activities including systems design, programming, installation

and operations.

Directed and participated in various committees and task forces; organizes activities and provided staff support.

Managed and supervises a staff of vendors, which included work allocation, training, and problem resolution;

evaluates performance and make recommendations.

Monitored current and new Information Technology trends. Present recommendations to senior management for

selection of new technology and components

provided consultative services and training concerning Information Technology to non-supervisory, supervisory,

and managerial employees.

Participated in the development, implementation, and maintenance of policies, objectives, short and long-range

planning; developed and implemented projects and programs to assist in accomplishment of established

company goals and strategic direction.

Worked directly with supervisors and managers to assist them on information technology matters

TARRANT COUNTY, CSCD

Fort Worth, TX

System Administrator 03/2012 to 09/2012

Maintain Microsoft SCCM, WSUS, Active Directory, DNS, Network troubleshooting.

Maintain Windows server environments including LAN/WAN architecture, Barracuda servers.

Maintained an Active Directory Forest, DNS, DHCP, Group Policy and storage management

BURLINGTON NORTHERN SANTA FE RAILROAD

Fort Worth, TX

Network Control Systems Supervisor (Systems Admin) 05/2007 to 11/2011

Planned, coordinated, and implemented network security measures to protect data, software, and hardware

within the Network Control System.

Maintained and administered railroad computer backup and related computing environments including

computer hardware, systems software, applications software, and all configurations.

Operated master consoles to monitor the performance of computer systems and networks, and to coordinate

computer network access and use.

Designed, configured, and tested railroad computer hardware, networking software and operation system

software.

Monitored the network performance to determine whether adjustments needed to be made, and to determine if

there were any changes will need to be made in the future.

Worked with network users concerning existing system problems.

Responded to and prepared for network and desktop virus threats by utilizing Trend automated application.

DALLAS AREA RAPID TRANSIT

Dallas, TX

IT Operations Analyst 09/2005 to 05/2007

Communicated with system users to ensure accounts are set up properly and diagnosed and solved operational

problems.

Configured security setting and access permissions for groups and individuals users.

Support ERP systems (Lawson, Trapeze, and spear).

Developed and wrote procedures for installation, use or troubleshooting of communications hardware or software

personally tasked with spearheading the revamping the Network Control Center.

Monitor and analyze network performance and data input/output reports to detect problems, identify inefficient

use of computer resources, or perform capacity planning.

ITT TECHNICAL

Arlington/Desoto, TX

Adjunct Instructor 09/2004 to 06/2005

Developed and implemented interesting and interactive learning mediums to increase student understanding of

course materials.

Developed interesting course plans to meet academic, intellectual and social needs of students.

Designed lesson plans focused on age and level-appropriate material.

Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in

six-month period.

FEDEX CORP

Arlington, TX

Supervisor, Technical Support Adviser 09/1992 to 02/2003

Created and updated technical documentation for network installation or changes to existing installations.

Documented help desk requests and resolutions.

Configured and defined parameters for installation or testing of local area network (LAN), wide area network

(WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

Troubleshooted network or connectivity problems for users or user groups.

Trained users in procedures related to network applications software or related systems.

Researched hardware of software products to meet technical networking or security needs.

EDUCATION

MBA: BUSINESS ADMINISTRATION 2006

Keller Graduate School of Management, Irving, TX

Coursework in Project Management

BACHELOR OF SCIENCE: TECHNICAL MANAGEMENT 2002

DeVry University, Irving, TX

Coursework in Software Engineering and Technology Management

Coursework in Computer Networking and Information Technology

MILITARY EXPERIENCE

U.S. NAVY RESERVE

Fort Worth, TX

IT Specialist 08/2000 to 08/2004

Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted.

Develop plans to safeguard computers files against accidental or unauthorized modification, destruction, or

disclosure and to meet emergency data processing needs.

Review violations of computer security procedures.

Performed data backups and disaster recovery operations.

Preform risk assessments and execute tests of data processing system to ensure functioning of data processing

activities and security measures.

U.S NAVY

Norfolk, VA

Aviation Ordnance man E-4 06/1985 to 04/1991

United States Navy (Active Duty), Norfolk, VA Seaman (E-4) 1985-1988

Performed duties including Aviation Ordnance man, on aircraft carrier U.S.S Nimitz rewarded with several

ribbons during tour of duty.

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