Technical Support Customer Service

Scott T. Linville

**** ********* ** ***** ****, WA 98837 509-***-**** acwg9m@r.postjobfree.com

In my work I am detail oriented and enjoy providing internal as well as external customer service. I look forward to being part of a company which exhibits strength in empowering its employees while promoting teamwork.

Education

General Education Degree - Spokane Falls Community College 1998

Computer Applications and Technical Support - Interface College 2013

Certifications

Microsoft Word

Microsoft PowerPoint

Microsoft Excel and Access 2010

Microsoft PowerPoint 2010

Work Experience

ManPower - 2000 – Performed independent software testing using Altiris. Pushed OS images and software packages to 120 computers over a self built network(hardware infrastructure in place)via a Microsoft Windows 2000 Server using DHCP and Pre Boot Execution Environment(*.pxe).

Convergys - 2001 – Microsoft technical support. Acting as a representative of Microsoft, I provided technical support for operating system installation and maintenance, including OS upgrades and internet connectivity.

Software Spectrum – 2003 – Provided technical support for Microsoft products Outlook 2000, Outlook Express and NetMeeting

West– 2005- Provided technical support for AT&T to customers with issues ranging from handset difficulties to internet and cellular connectivity disruption.

Related Skills

A+ level knowledge base

Proficient with Linux and Apple OSs

Familiar with legacy hardware and software

As a PC gamer, I am always up to date on Windows functionality and current hardware.

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