Customer Service Maintenance

JOHN P. EDELEN

*** ********* **** **********, ** 77320 321-***-**** ****.******@*******.***

OBJECTIVE

I have almost two decades of experience as a field service technician with the ability to succeed in any environment and the motivation to take on new challenges and learn new knowledge every day. I am a self-motivated team player with exceptional customer service skills in all situations. I enjoy the field service role where I can further develop and excel while giving my best to the employer and customer, thus enhancing brand satisfaction and loyalty.

EMPLOYMENT HISTORY

Electrical Technician Field Service –National Oilwell Varco

5/1/2012 – Present

Houston, TX

-Responsibilities include direct customer contact and interaction, troubleshooting, repair, calibration, installation, commissioning and modernization of generator control and power distribution systems using specialized tools and test equipment including analyzation and isolation of electrical and computer hardware problems, programming and installation of ABB VFD's

-Troubleshooting and repair of related PLC and SBC systems

-Troubleshooting, repair and installation of all related electrical power house systems

-Troubleshooting and repair of all systems on the load side of the power distribution systems

-Troubleshooting, repair and installation of air conditioning systems used in the cooling of Power House. (Universal EPA HVAC Certification)

Elevator/Escalator Mechanic –International Union of Elevator Constructors

1/1/1998 7/30/2008

Orlando, FL

-Responsibilities included the troubleshooting, repair and maintenance of elevators and escalators

-Installing new parts and programming new circuit boards when necessary

-Reading electrical and mechanical schematics

- Isolating and repairing all electrical, mechanical and hydraulic problems within the systems/circuits

-Maintenance of all electrical, mechanical and hydraulic equipment

-Scheduling and running all appropriate inspections

-Purchasing new parts and maintaining parts inventory

-Providing excellent customer service with a positive and professional attitude

EDUCATION & TRAINING

National Oilwell Varco Power Systems Technician Certification

2012

Completed National Oilwell Varco Power Systems Technician Certification Training Program

International Elevator Mechanics Examination International Elevator Mechanics Examination

2005

International Certification which qualifies holder to work on Elevators and Escalators. Passed on first attempt in top 10%.

National Elevator Industry Educational Program National Elevator Industry Educational Program Apprenticeship

2000-2005

Mastered and completed the Elevator/Escalator Apprenticeship requirements

University of Central Florida Bachelor of Science

1989-1994

Bachelor of Science in Business Administration with concentration in Computer Science

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JOB CERTIFICATIONS

International Elevator and Escalator Mechanics Certification

EPA Universal HVAC Certification

ABB US1923 800 Multi-Drive Certified Start-up

ABB US9122 800 Certified Start-up

ABB AC Drive Fundamentals and Maintenance

Applications of Siemens PLC

Ross Hill Intermediate SCR Controls

Ross Hill Intermediate Generator Controls

Ross Hill Advanced

Tech Power Intermediate

Advanced Siemens PLC

Application of Allen-Bradley PLC

Advanced Allen-Bradley PLC

AC Drive Fundamentals& Maintenance Course

AC Power Sources 235

Basic Electricity Fundamentals and Troubleshooting

Battery Selection 250

Electronics Technology

Hardware For PLC’s

Hydraulic Fundamentals

Industrial Practices

Intro to PLC’s

Land Drilling Rig

Networking for PLC’s 270

Offshore Drilling

PLC Course for Rig Systems-Advanced Siemens

PLC Course for Rig Systems-Applications of Siemens

PLC for Rig Systems – Applications of Allen Bradley Advanced

Pneumatic Fundamentals with Trouble Shooting

SCR Controls Ross Hill Intermediate

SCR Maintenance-Tech Power Intermediate

SCR Maintenance -Ross Hill Advanced

SCR Maintenance- Ross Hill Intermediate Generator Controls

INDUSTRY CERTIFICATIONS

Coast Guard Fire Fighting

Coast Guard First Aid and CPR

Coast Guard Personal Safety & Social Responsibility

Coast Guard Personal Survival Techniques

Falck Alford HUET & Falck Alford Offshore Water Survival

Falck Alford Rig Pass

PEC Card

Coast Guard HUET METS 5

TWIC Card

Seamens Card

Occupational Safety Training/Water Survival/HUET/METS/Swing Rope/Personnel Transfer

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