Customer Service Microsoft Office

Aaron Castaneda

**** ******* ***** *** #*** Rockville, MD 20852

301-***-**** *.***********@*****.***

WORK EXPERIENCE

Xerox/ACS

Gaithersburg, Maryland

Computer Systems Technician/ Night Shift Supervisor March 2011 – Present

Maintain, install and monitor speed camera equipment and software

Troubleshoot, repair, replace and/or adjust defective components

Manage network configurations to ensure that all computers on a network can communicate effectively

Respond to service calls in a timely fashion

Disassemble equipment to adjust, repair and/or replace parts using tools

Review work zone areas to detect unsafe conditions, violation of procedures and/or safety rules

Using remote software to supervise employees’ work level and performance

Counsel technicians about work related issues and assist them in correcting job skill deficiencies

Train new staff on proper field operations

Outback Steakhouse

Aspen Hill, Maryland

Lead Server January 2010 - March 2011

Trained new servers on safety procedures and restaurant protocols

Managed closing duties that included restocking items and cleaning individual table sections

Responded to customers’ inquiries and complaints with fast and high quality service

Earned 40 compliment badges in 7 months

Accomplished first place in 8 sale competitions

CERTIFICATIONS

Vitronics Poliscan Operator

SKILLS

5 years of computer systems experience

Customer Service

Bilingual – Spanish

Conflict Resolution

Troubleshooting Communications System/Vitronics System

Proficient with Microsoft Office 2010 and Windows

Software testing

LAN proficient

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