Customer Service Manager

Cheryl O'Hara

***** **** ******

Watervliet, MI

49098

Ph: 269-***-****

e-mail: ***********@*******.***

CAREER OBJECTIVE

To obtain a position where my Customer Service Management and training experiences will add value and growth to your organization. I am seeking added responsibility to incorporate my skills and knowledge for new challenges.

Profile

Function efficiently as a Manager and team member, excellent communication and interpersonal skills, proven ability to establish rapport and develop productive business partnerships.

Accurately performs challenging tasks while achieving and maintaining business growth goals.

Demonstrates success with multiple client interfaces.

Proven success in working effectively under a wide range of circumstances with flexibility to look at new ways to resolve existing situations.

Professional Experience

Stonegate Designs, St. Joseph, Michigan Shade maker

* Applied covers and liners to metal frames by gluing and sewing.

*Applied trimming.

*Assured quality workmanship (worked as quality control).

*Trained new employees on all levels of shade making.

Cutting and Sewing Supervisor

* Organized and prioritized orders on a daily basis according to date, quantity, style and fabric.

* Cut up to 15 layers of fabric using an electric knife.

* Assigned jobs and duties to 6-8 people.

* Bagged orders to send to shade department.

* Ordered fabric as needed

Collections

* Responsible for making collection calls to clients using an aging list and reassigned "next of action" according to the date of invoice.

* Held accountable for receiving payments over the phone, fax and postal mail.

Customer Service Manager

* Worked in the Custom and Hospitality division assisting customers with getting (cad) drawings and processing orders according to their deadlines. Assisted with choosing fabrics and metal finishes for their light fixtures.

*Worked in Retail division for national chains such as Noodles & Company, Pizza Hut,

Ci Ci’s Pizza, Best Western, Marriott.

* Responsible for training new customer service employees in all aspects of the job. Responsible for working closely with engineering, production and shipping in order to Follow the customer’s order throughout the entire process.

* Order entry

* Responsible for managing fellow customer service employees and keeping them on task.

* Held accountable for releasing all orders into production once all information, payment and custom fabrics were received.

* Responsible for fostering relationships and keeping our customers happy.

References

References are available upon request.

Contact this candidate