Customer Service Sales

** **** ****** ***, ******** Hill, ON, L*E*P* 647-***-**** ************@*******.***

Susyn Pollock

Summary

Results-oriented professional with over 20 years of success in customer service and building and maintaining relationships that maximize sales and revenue growth. A Customer Relations Coordinator who excels in revealing customer needs and delivering solutions. Excels at building a loyal customer base to achieve positive customer retention. Responsive and organized Account Coordinator adept at managing intense demands of multiple existing customer accounts. Motivated professional specializing in customer service, sales support, forecasting and sales analysis. Strategic thinker and proactive problem solver with expertise at meeting tight deadlines in a fast-paced, ever changing environment.

Professional Highlights

Strong interpersonal skills

Customer-oriented

Demand forecasting

Senior administrative skills

Vendor Management

Sales Analysis

Flexible team Player

Skilled in MS Office

Strong Communicator

Skilled Multi-Tasker

Exceptional Customer Service Skills

Relationship Development

Marketing Strategies

Professional Value Offered

Computed Data Reports:

Provided required weekly, monthly and quarterly financial reports listing sales figures and client track records

Customer Service :

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Sales:

Consistently generated additional revenue through skilled sales techniques

Customer Relations :

Earned highest marks for customer satisfaction, company-wide

Competitive Analysis :

Performed competitive analysis to help make recommendations for future company growth

Created strategies to develop and expand existing customer sales, which resulted in an increase in monthly sales

Employment History

Key Accounts Sales Coordinator

Regal Confections, Mississauga, Ontario

March 1999 to November 2014

Education

BA Liberal Arts

York University, Toronto, Ontario

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