Customer Service Management
Resume:
MURTUZA PARDAWALA
E-mail: *************@*****.*** Phone: 647-***-****
Summary of Skills
* *****’ customer service experience
Thrive in a challenging environment; successful at handling multiple responsibilities
Flexible and adaptive to suit any situation or requirement
Hardworking, reliable and trustworthy; demonstrates solid work
Excellent verbal and written skills along with good documentation practices
Efficient time management skills
EDUCATION
Advanced Project Management and Strategic Leadership
Lambton College Sept 2015 - Presently
Post Graduate Diploma
MSc in International Management Sept 2010 June 2012
University of the England UK
Bachelors in Commerce April 2008 April 2010
University of Mumbai India
SKILLS AND QUALIFICATION
Work well under pressure as part of a team
Well-groomed appearance
Polite, respectful, and courteous manners
Responsible, efficient, and flexible
Ability to work in a fast-paced, intense environment smoothly
Ability to elicit confidence and build rapport
Talented in problem solving and office system design
WORK EXPERIENCE
AMAAL GROUP DUBAI UAE CUSTOMER SERVICE Feb 2014 – Feb 2015
Act as a liaison between the Sales, Product Planning, and Creative Services departments to coordinate materials, programs, and direct marketing campaigns and business goals
Work closely with the Marketing team to execute and to measure the success of integrated marketing communications related to new product launches and building brand awareness
Participate in internal and external event management
MARRIOTT HOTEL BRISTOL UK
CUSTOMER SERVICE Feb 2011 - July 2013
compiling and distributing financial and statistical information such as budget spreadsheets
analyzing questionnaires
writing reports, company brochures and similar documents
organizing and hosting presentations and customer visits
assisting with promotional activities
visiting customers/external agencies
helping to organize market research
REFERENCES
Dr.Said Azzam, Instructor
Lambton College
265 York land Blvd, North York, ON M2J 1S5
****.*****@*************.***
Husain Trunkwala, Manager
Wind Mobile
1571 sandhurst circle
Toronto, ON M1V 1V2
Contact this candidate