SOFTWARE TECHNOLOGY MANAGER
Experienced, self-motivated program manager offering 25 years of success who can lead teams through all phases of diverse, cross-functional technology programs and projects. Conducts accurate requirements analysis through the assessment and strategic planning of business goals and creates a competitive advantage for bottom-line gains. Proven success in diverse environments including start-ups, mid-stage, and multi-billion dollar Enterprise corporations.
CORE COMPETENCIES
Program/Project Management
Strategic Planning
Technology Road Mapping
Scaled Agile, LeanBan, SDLC
Financial Planning and Forecasting
Transformational Enterprise Change
Analysis &Resolution
Product and Planning Management
SKILLS SUMMARY
Program Management
Directed teams in designing and developing customer-facing and system software applications Including: Financial applications, SaaS, E-business, E-commerce and CRM. Known for high-quality deliverables that meet or exceed timeline and budgetary targets.
Business Strategist
Plan and manage multimillion-dollar projects aligning business goals with multiple sources to drive process improvements, competitive advantage and bottom-line gains.
Excellent Communicator
Leverage technical business and financial acumen to communicate effectively with client executives and their respective teams.
Expert in Agile project methodologies
Lead teams through Agile transformation. Implement Agile to program scale in enterprise environments.
PROFESSIONAL EXPERIENCE
PORTFOLIO MANAGER, SERVICE DELIVERY MANAGER, STRATEGY LEAD, 2010 – Present
Bank of America, Boulder, CO/ Charlotte, NC/ Seattle, WA
Manage a $20M Software Technology Portfolio responsible for Enterprise-wide Customer Authentication and Identification for Bank of America. Responsible for finance, intake, backlog prioritization, product ownership and execution of service delivery for all lines of business, segments and markets. Overhauled an enterprise-wide adoption of BoA’s customer identification and authentication strategy. Consolidated customer identification and authentication solutions to reduce fraud, reputational risk, and operational costs.
Selected accomplishments:
Developed partnerships with CIO’s Lines of business, global information security and fraud that resulted in a drive of an Omni-Channel adoption, funding and executive support.
Raised $90M internal to fund 3 years of transformational change.
Co -lead a 1 year scaled Agile transformation effort for the portfolio involving 130 engineers, project managers, and product owners with successful measurable results.
Financial responsibility for the portfolio including funding, budgeting, and forecasting.
TECHNICAL DELIVERY MANAGER (cont.)
Executed multiple large scale online banking software projects involving on/off shore teams and hardware infrastructure. Results served 35 million customers with 10K logins per minute during peak hours.
Selected accomplishments:
Managed up to 150 resources working on multiple concurrent projects.
Successful remained within a $7M budget during a 9 month period.
Improved performance of the top four customer web applications resulting in a cost savings of $50M in unanticipated hardware costs.
Defined project risk mitigation strategies that helped forecast and remain within budget.
Trained and Mentored new Technical Delivery Managers to expedite the learning curve and maximize larger team productivity.
Reported to Executives project status: metrics, risk and mitigation plans.
DIRECTOR OF SALES AND MARKETING, 2009 – 2010
Merchant Engine, LLC, Denver, CO
Responsible for all aspects of e-commerce sales and product strategy. Products include e-commerce on-line catalog solutions and content management system based websites for multiple vertical markets.
Selected accomplishments:
Account Management and quota attainment
Sales planning including sales process definition, target quota, revenue projections, and sales tools development.
New product development planning
Marketing and promotion planning
DIRECTOR OF SOFTWARE DEVELOPMENT/ VP OF DEVELOPMENT AND PROFESSIONAL SERVICES, 2007 – 2009
ARI Network Services, Colorado Springs, CO
Managed a customer facing product line that generated $12M in revenue, comprising 85% of corporate income; product lines included SaaS (Software as a Service), client/server desktop, and e-commerce applications. Responsible for all aspects of SDLC including: market requirements, product management, software development and system test, deployment, product documentation, and technical support.
Selected accomplishments:
Negotiated and completed custom engineering contracts for enterprise OEM customers.
Implemented the product strategy for the flagship product line; developed product, technology, and feature road maps, which increased customer satisfaction and met the emerging market requirements.
Developed an Agile product release process.
Developed field trial definition and execution practices.
Negotiated and completed service contracts for custom engineering recipients.
Played an integral part in board meetings, corporate strategic direction, technology acquisition due-diligence, and technical reconciliation strategies
ENGINEERING MANAGER, 2006-2007
Configuresoft, Inc. Colorado Springs, CO
Managed a software engineer team that developed a commercial security and compliance software for Enterprise IT departments.
CO-FOUNDER, TECHNICAL DIRECTOR, SENIOR ACCT. EXECUTIVE, MARKETING DIRECTOR, 2000-2006
MarketVoyce Inc., Monument, CO
Managed all aspects of customer technical support, sales presentations, customer acquisition and proposals. Developed the messaging, architecture, and copy for the website, as well as creating sales collateral, presentations, and support tools.
Selected accomplishments:
Delivered a first successful product release of MarketVoyce CRM software and continued product delivery.
Solicited and acquired 10 key accounts through cold/warm prospecting and account development.
VARIOUS OTHER SOFTWARE ENGINEERING POSITIONS, 1984-2006
EDUCATION
Bachelor of Science, Computer Science
University of Texas, Dallas, TX