Customer Service Data Entry

Diane S. PHILLIPS

*** *. ****** ****** *** #*, INGELWOOD CA 90301

310-***-**** (CELL) 310-***-**** (HOME)

********@*****.***

Professional Summary: Highly motivated logistics coordinator with over 29 years of experience in customer service. Adaptable to involving logistics technology to facilitate the shipping process. Proficient in customer support and efficient problem solving. Centered on meeting client expectations while retaining quality standards to ensure timely delivers.

Core qualifications: Skilled at the safe handling of personal and business packages. Experienced with using relevant software programs to track deliveries. Strong organizational skills especially in high pressure situations. Excellent customer service. Skills including the ability to resolve issues. Ability to work well in team settings. Excellent communication skills.

Experience: Skilled in rate quotes, arranging pickups, tracking and tracing, A.E.S. Certified, Hazmat certified, assisting customers with shipping documentation, coordinate shipping with various departments, assisting customers with the preparation of shipping documentation, confirm that packages met federal shipping guidelines, data entry, and typing 65 wpm.

Work history: Plexis Services 03/87 – 03/2000

DHL global forwarding 03/2000 -08/2016

Education: Manual Arts High School Diploma 1973

Logistics training courses annually

Hazmat certified every 3 years

A.E.S. Courses