Manager Service Representative

Branden O’Grady

*** ******* ** *******@******.***

South Lyon, MI 48178 734-***-****

Currently seeking an entry-level position in IT that will best utilize my

skillsets, experience, and provide the professional challenges I require in my career.

EDUCATION

Associate in Applied Sciences (A.A.S.)

Washtenaw Community College 2015-Present

Computer Systems and Networking: Currently engaged in coursework for academic and industry standard CompTIA, MTA, UNIX/Linux and Cisco certifications.

Master of Arts (M.A.)

Eastern Michigan University 2013

US and European History: Cultural History, associated methodologies and historiography

Bachelor of Science (B.Sc.)

Eastern Michigan University 2010

History and Political Science: US History, Constitutional Law, and research disciplines.

SKILLS

Business Applications: Microsoft Office, LibreOffice, Apache OpenOffice

Cloud Storage: Microsoft OneDrive, Dropbox, Google Drive

Operating Systems: Windows XP/Vista/7/8/10, UNIX/Linux (CentOS, Ubuntu, Mint), Mac OS X

Mobile Device Platforms: Android, Apple, Windows, Amazon Kindle OS

Network Architecture: Windows NT, Windows Server 2003/2008/2012, Apache HTTP Server

Programming: MSDOS, PowerShell, UNIX/Linux command line operations

Hardware: PC and audio/visual equipment assembly, troubleshooting, and electronics.

PROFESSIONAL BACKGROUND

On-Street Technician

Republic Parking System, Ann Arbor MI 2015-Present

Servicing nearly 100 networked E-Park units (both solar and dual-power source models by T2/Digital Payment Technologies) and nearly 1800 Duncan Industries Eagle series parking meters throughout the downtown Ann Arbor area for our client, the Ann Arbor Downtown Development Authority, utilizing company vehicle and equipment array.

Perform on-call response and resolution of service calls from T2 Digital Iris monitoring software alerts, DDA, On-Street and central operations offices, preventative maintenance and upkeep of equipment to minimize downtime

Negate potentiality of revenue loss and traffic flow congestion, working in conjunction with Ann Arbor Community Standards personnel to address patron concerns with available parking and equipment fault or malfunction

Assist On-Street Collections personnel with revenue recovery operations.

Cashier

Republic Parking System, Ann Arbor MI 2007 – 2015

Provided on-site customer service for busy downtown parking garages and open lots.

Exceeded customer expectations through assisting commuters and regular patrons with locating numerous downtown businesses and attractions, based on extensive first-hand knowledge of the area.

Collected parking fees, prepared cash deposits and filed accurate daily reports for RPS auditors.

Aided customers in locating their vehicles and notified central operations office of disabled and incorrectly parked vehicles to facilitate traffic flow and revenue collection.

Guided Air Ride customers through proper parking and validation procedures and collected Air Ride documentation from bus drivers.

Coordinated traffic flow to ensure customer safety and compliance with municipal parking codes. Verified identification of electronic pass clients to ensure validity and prevent misuse of issued equipment.

Customer Sales & Service Representative II

John Deere Landscapes, Ann Arbor MI 2005-2007

Entered job bids for commercial and residential irrigation systems and landscape designs and product availability.

Proactively contacted client base to generate sales.

Trained staff in exceeding customers’ needs.

Performed daily accounting procedures.

Received Employee Recognition Awards in 2005 and 2006 for outstanding job performance and sales figures in the Midwest district.

Represented the company at the 2006 Green Industries Trade Show in Novi, MI.

Customer Sales & Service Representative I

John Deere Landscapes, Plymouth and Ann Arbor MI 2003-2005

Facilitated inventory control and shipping procedures.

Entered and processed purchase orders.

Certified in forklift and hi-lo operations and safety protocols.

Loaded and unloaded vendor and contractor vehicles.

Maintained appearance of warehouse and grounds.

Received Employee Recognition Award in 2004 for outstanding job performance and sales figures in the Midwest district.

REFERENCES

RPS Ann Arbor:

Kevin Winston, Operations Manager 734-***-****

Judy Comstock, On-Street Operations Manager 734-***-****

John Deere Landscapes:

Laura Lingar, Ann Arbor Branch Manager 734-***-****

Dawn Hicks, Plymouth Branch Manager 734-***-****

Contact this candidate