Customer Service Technician

JOHN ERIC CHATMAN

** ****** ***** *** * PHONE 410-***-**** ZIP 21208 PIKESVILLE

*************@***.***

PROFESSIONAL SUMMARY

HELP DESK TECHNICIAN OR IT CAREER HIGHLIGHTS More than 8 years' experience as a Computer Repair Technician and Telecommunication Specialist. My professional experience includes downloading operating Systems, Hardware and Networking. Installed and operate and perform unit level maintenance on Telecommunication equipment. Provided some of the best support and customer service. Constantly staying abreast of new knowledge and courses. IT highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. IT knowledgeable about computer repairs, personable friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime. Dell computer experience for repair and POS repair with NCR.

SKILLS

Anti-virus solutions Desktop and laptop repair

Internet setup and repair Internal components installation

File transfers expert Software libraries maintenance

Detail-oriented Routing protocols knowledge

Mobile data devices installation Self-starter

Strong communication skills Patient

Innovative thinker

WORK HISTORY

clerk - meat and fish

Giant supermarket - Owings Mills, MD

07/2011 - 08/2013

TELECOMMUNICATION SPECIALIST

Maryland National Guard - Belair, MD Sold electrical equipment.

Instructed individual on what to buy in wire or electronic or Electrical.

01/1999 - 01/2002

ATM FIRST LINE MAINTENANCE TECHNICIAN

Loomis and Wells Fargo - Columbia, MD

01/1995 - 01/1999

Supported communication and signal centers.

Repaired and run maintenance on ATM Machines.

ELECTRICAL DEPARTMENT EMPLOYEE HOME DEPOT.

CARRIER TECHNICIAN

US Post Office - Baltimore, MD

01/1988 - 01/2009

Giant supermarket.

Date of employment from 2011 to 2013 clerk Trained carriers in US post office regulations and procedures.

Originally hired as carrier and later promoted to carrier technician.

ELECTRONIC TECHNICIAN

TRAFFIC DEPARTMENT OF MD - Glen Burnie, MD 01/1983 - 01/1986

Performed variety of electronic repairs on traffic equipment.

Built electronic boxes to regulate light systems.

COMPUTER OPERATOR

US Army 01/1978 - 01/1982

INSTALLED, OPERATED AND PERFORMS MAINTENANCE ON EQUIPTMENT. OPERATED AUTOMATED MESSAGE SWITCHES AND STRATEGIC. COMPUTERS.

EDUCATION

Associate of Applied Science: IT

ITT UNIVERSITY INFORMATION TECHNOLOGY - Owings mills, MD

3.4 GPA

2009

Coursework in Computer Structure and Assembly

Coursework in Computer Networks

Coursework in Software Engineering and Database Systems

Associate of Science: Computer Repair

Data Processing Institute - Baltimore, MD

1983

Coursework in Computer Structure and Assembly

Coursework in Computer Networks

Coursework in Software Engineering and Database Systems

DATA PROCESSING INSTITUTE -

A+, Network+, Cisco

Towson University - Towson, MD

2012

A+, Network+

Ace Computer School - Greenbelt MD

2012

Associate of Applied Science: Information Technology South University - Sa. Ga.

2015

ADDITIONAL INFORMATION

MILITARY HISTORY HONORABLE DISCHARGE

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