Customer Service Representative

Nikka Curtis 901-***-****

*** ******** ******, *******, ** 38111 ***********@*****.***

Summary of Qualifications

Self-directed office support specialist with an extensive background in internal and external customer service. Strong ability to problem solve based on my cognitive reasoning and listening skills. Strong ability to work in a fast pace environment and an ability to work well as a team player as well as an individual.

Data Entry

Ten-Key Calculator

Customer Service

Microsoft Office

Document Reviewer

Office Support Specialist

Problem Solving Skills

Internal and External Customer Service

Professional Accomplishments

Customer Service Representative

Greeting internal and external customers answering question as it pertained to company business

Initiating and explaining information as it pertained to filing of income taxes

Compiling, records and evaluating personal data in order to complete external customer files

.

Computer Technician

Compiling, sorting and verifying accuracy of data before it is entered

Locating and correcting data entry errors and reporting them to immediate supervisors installing computer software; explaining how the software worked.

Troubleshooting hardware and software issues

Answering questions to internal customer and external customers alike

Updating hardware and software

Food Service Manager

Making sure that all condiments were prepped.

Greeted all external customers

Making sure that all policies and procedures were followed according to the Department Health and Sanitation.

Making store drops and completing before and end of shift paperwork

Scheduling all employees make sure that the shift was covered.

Work History

Customer Service Representative

H&R Block, Memphis, TN

1/2007-3/2009

Computer Technician

Live-in Childcare

Memphis City Schools, Memphis, TN

Memphis, TN 01/2003 to 05/2007

10/2007 to 10/2007

Food Service Manager

Subway, Memphis, TN

4/1995 to 1/2000

Education

Diploma East High School 8/1996 to 6/1999

Computer Engineering

Southwest Tennessee Community College

8/1999 to 8/2001

Computer Information Technology

Tennessee Technology of Memphis

7/2007 to 5/2009

Computer Information Technology Pulaski Technical College, Little Rock 8/2010 to 12/2011

Accounting American Intercontenental University 12/2014 to present

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