Customer Service Manager

BJ ZOOBKOFF

*** ********** ****** *********, *******, AB T1Y 3L8 C: 403-***-**** **********@*******.*** PROFESSIONAL SUMMARY

Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. Motivated self starter successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. Decisive Logistics Manager with a talent for negotiating and implementing cost saving measures without compromising quality. Adapts quickly to the changing needs of fast-paced and growing companies and organizations. SKILLS

Warehouse management systems Logistics\Disptach versed in warehouse Training and development operations and logistics. Possesses exceptional Superior negotiation skills organizational skills and attention to detail. Over-the-road transportation Willing to go the extra mile to meet tight Rail transportation deadlines and reach company goals. Ocean exports Highly motivated and results-driven warehouse Excellent time management professional bringing extensive experience in Skilled multi-tasker logistics and distribution. Team player and natural Microsoft Office leader with excellent communication skills. Data entry expert Motivated & successful at managing customs Knowledge of national geography compliance, inventory control, customer service Deadline-driven and transportation logistics. Excellent problem Proactive solving, analytical and interpersonal skills. Materials lifecycle expertise Logistics Manager with over 15 years overseeing operations, transportation, distribution and

logistics for Fortune 100 companies. Trained

facilitator with outstanding interpersonal and

negotiation skills.

Decisive Logistics Manager with a talent for

negotiating and implementing cost saving

measures without compromising quality. Adapts

quickly to the changing needs of fast-paced and

growing companies and organizations.

WORK HISTORY

Freight Specialist, 11/2014 to 08/2016

Performance Freight Management – Calgary, AB

Translated business needs and priorities into actionable logistics strategies. Determined the most cost-effective procedures and routes for shipments. Managed shipment schedules between shippers, receivers, carrier and customers Communicated with dispatchers, warehouses and customers regarding inbound and outbound shipments Prioritized order security, accuracy and on-time pickup and delivery. Prepared documents for shipment claims submissions. Updated the database with changes in carrier status. Managed Customs & Commercial Invoices for shipping arriving and departing Canada E-mailed suppliers, carriers and customers with shipping updates. Inventory Tracking

Dispatch, 03/2012 to 11/2014

Kindersley Transport – Calgary, AB

Fast-Paced Environments

Staff Training Experience

Leadership Communication Skills

Strong Leadership Qualities

Communicated with dispatchers, warehouses and customers regarding outgoing orders. Determined the most cost-effective procedures and routes for shipments. Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data.

Minimized damage and repair costs through careful management and preventative maintenance. Managed shipment schedules to maximize productivity and cut costs. Supervised the work of 12 transportation personnel. Coordinated all driver schedules on a day-today basis Prioritized order security, accuracy and on-time pickup and delivery. Dispatch\Dock Supervisor\Customer service\Inside Sales, 03/2005 to 03/2012 H&R Transport – Calgary, AB

Communicated with dispatchers, warehouses and customers regarding outgoing orders. Determined the most cost-effective procedures and routes for shipments. Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data.

Managed shipment schedules to maximize productivity and cut costs. Managed 15 drivers, 2 dock workers & 1 Shunter

Assigned shipments to carriers in the centralized database. Prioritized order security, accuracy and on-time pickup and delivery.

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