Technical Support Engineer

Objective

To obtain a career in a dynamic corporate environment that nurtures personal and professional enhancement, growth and satisfaction.

Work experience

Network / POS Technical Support Engineer (ISS Department)

Equitable Computer Services Inc.

3rd Floor MyHealth Clinic

Cybergate Mall,Fuente Osmena

Cebu City, Philippines 6000

September 2006 – Present

Position: Supervisor Field Engineer Cebu

Job Summary:

1.Maintains IEN Controllers and Verifone VX520 /Hypercom Optimum Series Machines for POS Credit Card.

2.Respond to service calls initiated by Dispatching Officer and performs the following: basis troubleshooting, maintenance works (Preventive and Corrective, Ad Hoc Calls (Ad Hoc in this regards means response to VIP clients and service level clients)

3.Fulfills service calls by having merchants and other users sign the acceptance form and engineering report, as applicable

4.Install and orient merchants for POS related service calls

5.Answer queries by phone and email to Clients

6.Generate and submit daily engineering activity report to Dispatching Officer

7.Back up Technical Support for Network and Computers Equicom Saving Bank

8.Maintains Network and Computers of Metro Dental Clinic

Education _

University of Cebu, Cebu City 1999-2005

Bachelor of Science in Computer Engineering

Character References

Leo Carlo Fajardo

Network Support

Onet

8th flr Appleone Bldg

Mindanao Avenue Cebu City

Mobile: +63-932-*******

Dulce Ronquillo

Senior Manager

Banco de Oro

Fuente Osmeña blvd

Cebu City

Mobile: +63-922*******

Joab Adam Misa

Technical Support

Equitable Computer Services Inc.

4th Floor Maxicare Clinic

Fuente Osmena Blvd

Cebu City

Mobile:+63-917*******

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