Help Desk Manager

James Song

**** ******** ******* **** **** Point, 27265 NC

Phone: 336-***-**** Email: ***********@*****.***

To whom it may concern,

I am writing to inquire about possible openings for a Help Desk Analyst .

After reading job descriptions, I realized this job would perfectly match my job search.

I attached couple of certifications that I obtained.

Hopefully it will tell you some about me

Thanks and have a nice day!

Sincerely,

James Song

Microsoft Certification Status

- Microsoft Certified Professional May 28, 1999 MCP ID# 1398371

-Microsoft Certified Systems Engineer Nov22, 1999 MCSE ID# 1398371

Exam ID Description Date Completed

067 Implementing and Supporting NT(tm) Server 4.0 May 28, 1999

073 Implementing and Supporting NT(tm) 4.0 Workstation Jun 14, 1999

068 Implementing and Supporting NT(tm) Server 4.0 in the Enterprise Jul 01, 1999

059 Internetworking with Microsoft TCP/IP on Microsoft Windows NT(tm) 4.0 Jul 16, 1999

058 Networking Essentials Aug 02, 1999

081 Implementing and Supporting Microsoft Exchange Server 5.5 Nov22,1999

WORK HISTORY

Cowles publishing company in WA(2000-2002).

As a data center technician, I was responsible for running network including

daily back up and administering network which contains 600 users for over 2 years.

Adding / removing users, moving files on network, installing server and desktop,

Covering help desk when help desk personal were gone for the day whien I was on 2nd shift was some of my daily duty.

After I moved here from WA in 2003, I was self-employed until 2011.

Last 2 years, I was working at Mstelecomm as a area manager, managing business including 5 Boost stores. That includes maintaining pc's and printers and phones which requires factory reset, clean install, virus removal on pc and tablet & much more.

I feel very confident working on network & helpdesk.

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