Customer Service Office Assistant

Location:

Humble, TX, 77396

Posted:

August 31, 2016

Contact this candidate

Resume:

Erin Dunbar

**** ***** **** **.

Houston, TX ****6

************@*****.***

Office Assistant/Customer Service Clerk

Office assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. An assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.

Notable Skills

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Excellent planner and coordinator

Works well under pressure

Critical thinker

Social media knowledge

Pleasant demeanor

Appointment setting

Team building

Multi-line phone proficiency

Filing and data archiving

Work Experience

Inbound Call Center Agent

(Car Research XRM 05/2016- Currently)

•Effectively managed a high-volume of inbound and outbound customer calls.

•Addressed and resolved customer product complaints empathetically and professionally.

•Gathered and verified all required customer information for tracking purposes.

•Mastery of customer service management systems and databases.

•Evaluated consumer reports on a monthly basis.

•Referred unresolved customer grievances to designated departments for further investigation.

•Managed high call volume with tact and professionalism.

•Acted professionally and patiently when addressing negative customer feedback

Office Assistant

(First Choice Ambulance, 11/2014 – 05/2015)

Answered and quickly redirected up to 20-30 calls per hour.

Ordered and distributed office supplies while adhering to a fixed office budget.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Completed all typing, scanning, faxing as well as distributed emails.

Proficient in Microsoft Excel, Word, Power Point, Outlook, and Access.

Warehouse Associate

(Amazon Fulfillment, 04/2014-11/2014)

Redirected shipments en route in response to customer requests.

Coordinated with freight forwarders to expedite international shipments.

Maximized sales by shipping on time and accurately.

Loaded and unloaded pieces into boxes for shipment.

Developed weekly schedules for 30+ warehouse employees.

Call Center Agent

(APAC Associates, 11/2013 – 04/2014)

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Mastery of customer service management systems and databases.

Evaluated consumer reports on a monthly basis.

Referred unresolved customer grievances to designated departments for further investigation.

Managed high call volume with tact and professionalism.

Acted professionally and patiently when addressing negative customer feedback

Customer Service Rep/Cashier

(J.C. Penney Deebrook Mall, 02/2010 – 11/2013)

Accomplishments repeatedly named "Employed of the Month" in recognition of job performance and customer service.

Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.

Honored w/ repeated awards for cash handling accuracy, w/ zero overages/shortages month-to-month.

Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike at both companies.

Learned, referenced and applied product knowledge information.

Designed displays to make the store experience interactive, engaging and reassuring.

Accomplishments