Customer Service Sales

PEACE ULUMMA AKALANNA

**, ******** ******, *-****: ***********@*****.*** (+234) 802-***-****

Ketu Lagos 080********

Date of Birth: August 3rd 1990

Sex: Female

State of origin: Imo State

Nationality: Nigerian

To be an award winning staff through; dedication, diligence and proactive innovation.

UNIVERSITY OF LAGOS, AKOKA LAGOS STATE

Bsc Economics (IL)

SANCTA- MARIA SECONDARY SCHOOL MUSHIN, LAGOS STATE

Senior Secondary Certificate 2007

PROFESSIONAL CERTIFICATIONS:

ANIS AVIATION INSTITUTE LAGOS 2014

IATA Consultancy 11

ANIS AVIATION INSTITUTE LAGOS 2013

IATA Advanced Diploma Air Ticketing and Reservation Foundation

ANIS AVIATION INSTITUTE LAGOS 2012

Advanced Diploma Ticketing and Reservation

Good customer service skills with orientation of complete customer satisfaction.

Excellent Communication skills with absolute politeness in verbal communication.

Enjoyment and desire to serve and assist others.

Good mental arithmetic skills for handling cash and multiple currencies.

Posses exceptional ability to build productive relationships, resolve complex issues and win customers loyalty.

A friendly, warm and assured personality

Smart, courteous and amiable approach when dealing with individuals of multi nationalities and cultural backgrounds

Extremely good telecommunication etiquette

LAFAM TRAVELS AND TOURS POST/YEAR

32 NORMAN WILLIAMS STREET TICKETING EXECUTIVE

IKOYI, LAGOS SEPT 2014-TILL DATE

Handling all customers’ complaints/comments in a prompt and friendly manner.

Maintain regular contact with all existing customers and find new potential customers

Broad knowledge of various GDS namely Amadeus and Sabre

Process passengers travel request and ensure that tickets are issued promptly and accurately

Maintain regular contact with all existing customers and find new potential customers

RAJA INTERNATIONAL TRAVELS AND TOURS POST/YEAR

08 ASSOCIATION AVENUE Ticketing and Reservation Officer

ILUPEJU LAGOS 2013

JOB DESCRIPTION:

Responsible for ticket issuance, rebook and refund

Handle all ticket revalidation and re-issue for corporate and individual client

Broad knowledge of various GDS namely Amadeus and Sabre.

Process passengers travel request and ensure that tickets are issued promptly and accurately

Handling all customers’ complaints/comments in a prompt and friendly manner.

Keeping accurate weekly/monthly sales report

ACCOMPLISHMENT

Customers were able to get access to their request easily

ARAFAT INTERNATIONAL TRAVELS AND TOURS POST/YEAR

165, Church Street Ticketing and Reservation Officer

Oshodi 2012

Lagos.

JOB DESCRIPTION:

Make reservations, bookings and advice customers on reservation status on or before departure

Responsible for having queues completed in a timely manner

Assist and serves customers with a sense of responsibility for the utmost satisfaction

Broad knowledge of various GDS namely Amadeus and Sabre

Sound Knowledge of Telephone etiquette and excellent listening skill

Excellent Computer Skills and thorough understanding of the internet.

HOBBIES: Reading, Attending seminars and workshops, Flair for travelling and interaction.

MR NNABUGWU MBONU PASTOR VICTOR NWOGU

Managing Director Man Ud Ventures Elected Saints Assembly

Lagos state Lagos state

+234 803-***-**** +234 809-***-****

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