Customer Service Sales
Resume:
Alain Elibert
Brooklyn, NY *1226
Cell: 347-***-****
E-Mail: ********@*****.***
OBJECTIVE:
To secure a position within a dynamic company where my experience, training, and abilities will be effectively utilized, and where professional growth will be encouraged.
KEY QUALIFICATIONS:
A self- starter with an effective combination of organizational and communication skills along with innovative follow through, and problem-solving abilities. I am effective in both individual and team situations. I am fluent in both English and French. Knowledge of the Internet, Microsoft Outlook, Microsoft Word, Typing.
SKILLS SUMMARY:
Knowledge of the Internet, Microsoft Outlook, Microsoft Word, Typing.
PROFESSIONAL EXPERIENCE:
Health First Inc., New York, NY
Relationship Coordinator 5/12 – 8/15
Answered incoming calls from clients and providers assisting with all inquiries such as Enrollment, benefits questions and application status.
Scheduled appointments for patients using EMR (Electronic Medical Record) and Outlook Express.
Worked with RN’s and Enrollment Medicaid Specialists to ensure proper appointment protocols were met.
Shadowed with new hires to educate them on proper phone etiquette.
Intake Representative/Scan Technician 11/02 – 6/10
Maintained a database of enrollment and disenrollment of Medicaid files.
Prepared all newly submitted applications for scanning.
Used the document scanner to create digital images of all prepared applications.
Liaised with interdepartmental staff to accurately process all program files.
Macy’s, New York, NY 4/02 – 11/02
Stock and Sale Support
Provided customer service and sales support in the Cellar
Handled returns and maintained department standards
Met company goals for sales productivity including credit solicitation
Adhered to weekly work schedules with flexibility to the needs of business
Maintained merchandise, departmental presentation standards and ensured merchandise was replenished on the selling floor
Stern’s, New York, NY 12/99 – 03/01
Stock and Sale Support
Provided customer service and sales assistance in the bedding department
Demonstrated knowledge of store products to build sales
Handled returns and maintained department standards
Maintained up-to-date client information instrumental in driving sales
EDUCATION:
Hostos Community College, New York, NY 01/16 – Present A.A.S. Radiologic Technology, Expected graduation date 06/18
Caliber Training Institute, New York, NY 6/01– 8/01
Certified Nurses Technician program completion
References Available Upon Request
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