Customer Service Microsoft Office
Resume:
Isai Alvarez
Ontario, CA 91762 isaialvarez79@gmail. com
OBJECTIVE
Highly organized, accomplished, driven professional with a proven track record of research and record analysis seeking a transitional position into the Criminal Justice field. EDUCATION
Associate of Science, Criminal Justice Graduated – September 2013 San Joaquin Valley College – Ontario, CA Cumulative GPA: 3.25 PROFESSIONAL EXPERIENCE
The Home Depot February 2013 to Present
Bilingual Lot Associate Upland, CA
Greet and respond to all customer inquiries in a courteous and friendly manner
Ensure proper merchandise presentation
Assist customers by loading their vehicles
Provide customer assistance in adherence to program and corporate guidelines
Responsible for controlling shortage through personal awareness and compliance
Serve as a bilingual customer service associate when needed
Provide assistance to the maintenance team when needed Victoria Gardens c/o Securitas Security Services USA April 2014 Present Security Patrol Officer R ancho Cucamonga, CA
Protect persons, assets and information in conjunction with the Rancho Cucamonga Police Department and California Sheriff’s Department
Respond to and assess security alarms or emergency alarms, situations in adherence to company policies and mall rules
Preserve order and enforce rules, regulations and directives for the viability of the site and the safety of personnel, equipment and sensitive information
Serve as the first point of contact to answer questions, assist guests and employees
Patrol the facility – internal and external in coordination with the department stores
Report safety concerns, security breaches and unusual situations through written and verbal communications
Recommend strategies and policy revision to ensure a smooth planning process for nightly security patrols
Serve as the primary liaison for guests, colleagues and store workers CERTIFICATIONS AND SKILLS
PC 832 Firearms/Arrest
Guard Registration
Power to Arrest
Weapons of Mass Destruction
Firearms/Baton Training
STC (what is thsis?
World Wide Web
Microsoft Office
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