Project Manager Customer Service

Vojislav Terzic Senior Project Manager

615-***-**** *******@*********.*** 4416 Spring Cove Drive Murfreesboro, TN 37128

Accomplished and innovative project manager with over 18 years of experience within the electrical industry. A Customer focused analytical professional with a thorough understanding of industry practices, processes, standards, and their impact on project activities. Technologically savvy with advanced computer skills. Results-driven professional, adept at proposing and implementing solutions for the rapid recovery of challenged projects. Expert negotiator with advanced communication skills, able to instinctively understand the audience and adjust communication to achieve mutually desired results.

Areas of Expertise

Electrical Project Management

Pricing & Negotiation

Budgets & Estimating

Materials & Installation Standards

Site Coordination

Electrical Design

Document Management

Concept Development

Data Center Development

Materials Planning

Change Order Development

Strategic Partnerships

Conflict Resolution Management

Vendor Management

Contractual Requirements

Project Planning

Project Coordination

Customer Service

Experience & Notable Contributions

SCHNEIDER ELECTRIC Nashville, TN 2004 - 2016

A global specialist in energy management and automation with operations in more than 100 countries.

Senior Project Manager, Data Center & Networks

Oversee technical coordination for medium voltage, low voltage, and unit substation equipment. Manage communication across all channels, including internal design teams and external original equipment manufacturer (OEM) providers. Facilitate the on-board approval process, factory witness tests, on-site equipment receipt, and project meetings. Resolve issues quickly and efficiently. Managed over $280M in projects, to date. Trained and developed new project managers.

Key Accomplishments:

Grew new Data Center business unit within a team effort by growing volume from $39M to $67M in one year, earning the North American Award for growth for years 2005-2006

Generated the highest gross margin for engineered to order products, 16% higher than expected for years 2005-2006.

Instrumental in a team effort in achieving the Schneider Global award for growing the Data Center business to $275M annually and maintaining gross margins 7% over plan, eventually growing to $550M per year.

Maximized customer satisfaction generating multi-million-dollar business opportunities through repeat business opportunities.

Personally maintained above-average gross margin for projects I managed through change order and contract management, consistently achieving 6% to 8% above plan.

COMFORT SYSTEMS USA INC GAITHERSBURG, MD 2001 - 2004

America’s leader in installation and service for building mechanical systems.

Project Manager

Managed multiple large HVAC projects, including price assessment, technical design, document management, and vendor selection. Oversaw all equipment scheduling as well as budget and price control. Selected and implemented a CAD system for the firm to manage the operation and training of programs.

Key Accomplishments:

Managed projects worth $1.5M and increased gross margins by 8%.

Improved organizational efficiency by implementing a CAD system with the engineering team, increasing productivity 500% and increasing business earnings 25% in only three months.

Education & Training

Bachelor of Science, Mechanical Engineering

PENNSYLVANIA STATE UNIVERSITY State College, PA

Project Management Professional, Schneider Certificate

Mechanical System Training, US Navy

Submarine Service Qualified, US Navy

Early Career

Purchasing Manager, Siemens Corporation

Yielded a cost savings of 12.5% through process improvements and inventory management.

Purchasing Engineer, Siemens Corporation

Saved $1.5M in costs by vender reselection process and renegotiating contracts.

Customer Service Manager, Siemens Corporation

Brought in an additional 6% revenue above projections.

Auxiliary Division Supervisor, United States Navy & Naval Reserves

Received the Navy Achievement Medal for revitalizing, implementing and training of the material, maintenance, and management (3M) program.

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