Customer Service Representative
Resume:
Lee Cruz
Commonwealth, Q.C 1121(permanent address)
************@*****.***
OBJECTIVE:
To secure a position with a well established organization where I will be able to utilize my skills and qualifications and enable me to make a positive contribution for the organization.
SKILLS SUMMARY:
• Proficient with MS Office, Windows XP and the Internet.
• Well organized and has the ability to balance multiple tasks simultaneously as well as set goals and meet objectives efficiently.
EDUCATION:
Bachelor of Secondary Education Major in English
March 2005
Philippine Normal University
Taft Avenue, Manila
WORK-RELATED EXPERIENCE:
Senior Customer Service Representative/Account Receivable Executive
October 2007 – May 2012
DELL International Services Philippines, Inc.
• Doing outbound calls and analysis in support of customer needs.
• Verifying and analyzing data used in settling claims.
• Assists in resolution of outstanding balance problems from past due accounts
• Prepares reports and gathers information to effectively collect and resolve outstanding accounts
• Responds to inquiries from customers and/or internal representatives in the achievement of account resolution
Customer Service Representative
March 2013 – Present
Convergys Philippines Services Corporation
• Handling incoming calls from patients, doctors and/or insurance respresentatives and responding to inquiries and resolving problems regarding patients’ medical supplies.
• Upselling medical supplies to cater patients’ needs.
REFERENCE:
Aisa Fulgosino
Quality Analyst
DELL International Services Philippines, Inc.
Peter Olanday
Team Leader
DELL International Services Philippines, Inc.
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