Microsoft Office High School

Objective:

To secure a challenging position with a progressive organization offering growth and advancement opportunities, while utilizing my life and work experiences.

Experience:

Santander Consumer USA, North Richland Hills, TX October 2011- May 2016

Quality Analyst I

Monitors and evaluate the quality of work as measured against timeliness, accuracy and productivity standards

Ensures proper application of and compliance with internal regulatory standards, guidelines and procedures

Process Conventional, FHLMC, FNMA, FHA, VA and USDA Loans from application to approval.

Review and analyze qualifying income documentation, property valuations, assets, credit reports, and title findings

CitiMortgage, Dallas, TX September 2009-October 2011

Loss Mitigation SPOC Agent 3 (PT)

Review accounts, research documents and system notes to determine the best course of action to correct account issues.

Served as liaison between borrower and underwriting groups and work to clear any internal process hurdles.

Track and manage requests for research from internal and external customers.

Report on system queue progress, based on assignments

Act as a subject matter expert within Mortgage Banking business and understand the various regulatory, investors, federal and state requirements

Collaborate with various support departments within servicing to identify needs, propose innovative solutions and deliver results while meeting deadlines in a professional manner

Bank of America, Fort Worth, TX March 2009- October 2011

Jr. Funder (PT)

Review approved applications and contracts to ensure stipulations and conditions have been met and adherence to Company policy

Match incoming contract documents to approved applications and enters data into the Credit Revue system

Ensure that all appropriate signatures have been obtained and correct data input errors and omissions

Manage an assigned pipeline of all loan types relative to business line.

Demonstrate good decision making skills

Perform additional duties as needed or requested

EDUCATION:

Southwest High School, Fort Worth, TX June 2008

Tarrant County College, Fort Worth, TX August 2008- Current

SKILLS:

Software-Microsoft Office, HTML, LIS, AOW, AS400, Dialer System, LPS, iPortal, Equator, Early Resolution, iVault, Speed pay, Fast pay, iCAT, MSP, LenderLive, Adobe Photoshop, LOS, ResDirect, CORE, Speedpay, WU Quick Collect, The Work Number, Lotus Notes

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