Customer Service Manager
Resume:
MARY GRACE D. ABARQUEZ
Home Country Address: *** San Roque Talisay City, Cebu
Local Address : **-** ******, ** ****** Road, Qatar
Mobile No: +974********
Email: ************@*****.***
Skype: eratetskie
OBJECTIVE
To obtain a challenging position which is fitted with my general qualification that will utilize my skills and ability through proper training and to pursue into higher level of job standard.
PERSONAL_INFORMATION
Birthday : July 30, 1987
Birthplace : Madridejos, Cebu
Age : 29 years old
Gender : Female
Status : Single
Nationality : Filipino
Weight : 45 kg
Height : 5’0’’
Religion : Roman Catholic
EXPERIENCE
SPA ATTENDANT (MAY –JULY 2016)
Spa By Clarins
Marsa Malaz Kempinski Hotel
The Pearl Doha, Qatar
Maintaining the highest standards of cleanliness, sanitation, organization and customer service.
Ensuring the members and guests have a positively relaxing, renewing, and/or rejuvenating experience while receiving services.
Replenishing stocks and controlling inventories
Answering to client inquiries
Straightening up rooms after each treatments
SALES ASSOCIATE (JUNE 2014-APRIL 2016)
Forever21
Ezdan Mall, Qatar
Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
Engage the customer through conversation. Determine the customer’s needs.
Provide product knowledge to customers through the features, values and benefits of each product.
Suggestively sell additional items and services that the customer may not have anticipated they will need.
Handle returns/complaints graciously and effectively.
Work with associates to achieve Store’s sales plan. Strive to achieve individual sales plan.
Actively participate in all programs and procedures that drive sales.
Treat associates, customers and vendors better than they expect.
Correctly handle all register transactions.
Suggest usage of West Marine programs and services with each applicable sale.
Work with other store associates to achieve a high “Matinee Review” score through excellent customer service, product knowledge and follow through.
Ensure the store is neat, clean and organized throughout each business day.
Receive and display product shipments on store retail shelves within twenty-four hours of delivery.
Know where products are located within the store.
Be aware of current promotional items and the correct pricing.
Acknowledge by signature that weekly “Store Bulletin” has been read. (Store information flyer.)
Work with fellow associates to maintain that Asset Protection standards are met all the time.
PHARMACY ASSISTANT (MARCH 2013-JUNE2014)
Generika Drugstore
Tabunok Talisay City,Cebu
Help licensed pharmacists with administrative duties in running a pharmacy.
Primarily answer telephones, handle money, stock shelves, and perform other clerical duties.
Working closely with pharmacy technicians, and refer any questions regarding prescriptions, drug information, or health matters to a pharmacist.
Establish and maintain patient profiles
Prepare insurance claim forms
Stock and take inventory of prescription and over-the-counter medications
Clean pharmacy equipment, help with the maintenance of equipment and supplies
Manage the cash register
OFFICE STAFF /MARKETING STAFF (MAY 2010- APRIL 2012)
Threesixty Pharmacy
Unit 1 ZRDC bldg. C. Rosal st., Gorordo Avenue, Cebu City
Answer phones and transfer to the appropriate staff member
Take and distribute accurate messages
Greet public and clients and direct them to the correct staff member
Coordinate messenger and courier service
Receive, sort and distribute incoming mail
Monitor incoming emails and answer or forward as required
Prepare outgoing mail for distribution
Fax, scan and copy documents
Maintain office filing and storage systems
Update and maintain databases such as mailing lists, contact lists and client information
Retrieve information when requested
Update and maintain internal staff contact lists
Type documents, reports and correspondence
Assist with event planning and implementation
Monitor and maintain office supplies
Ensure office equipment is properly maintained and serviced
Perform work related errands as requested such as going to the post office and bank
Keep office area clean and tidy
PRIVATE NURSE (DEC. 2009- MARCH 2010)
Chonghua hospital,ICU
Cebu City
ENUMERATOR (AUGUST 2007)
Census Population
National Statistic Office
Cebu City
EDUCATION
Salazar Colleges of Science Institute of Technology( SCSIT) GRADUATED 2012
(COLLEGE OF NURSING)
BACHELOR OF SCIENCE IN NURSING
Asian College of Technology (ACT) 3rd year Level 2007
BACHELOR OF SCIENCE IN NURSING
Madridejos National High School (MNHS) GRADUATED 2002
Madridejos Central Elementary School GRADUATED 1999
Affiliating Hospitals
Cebu City Medical Center (CCMC)
Vicente Sotto Memorial Medical Center (VSMMC)
Mandaue District Hospital
VOCATIONAL
Medical Transcriptionist NCII (TESDA) DECEMBER 2009
SPECIAL_SKILLS
Hard worker, flexible and always willing to learn
Positive work ethic and always accept new challenges and responsibilities
Good in oral and written communication as well as interpersonal skills
Ability to manage multiple tasks and solve problems independently or as team
Proficient in MS Word, Excel, Powerpoint
SEMINAR_ATTENDED/CERTIFICATE
Outstanding in Floor Coverage December 2015
Forever21 Apparel
Ezdan Mall, Qatar
Medical Transcriptionists December
Xynet.Communication Solution, Inc 2009
Cebu City
Fundamentals of Nursing: Relating Old August
Concepts to New Ideas in Hospital Practice 2009
Cebu City
ECG Interpretation and Management January
Innovative Approach in IV Therapy 2009
Salazar College of Nursing
N. Bacalso, Cebu City
Emergency Rescue Unit Foundation November
(ERUF) 2008
Cardio Pulmonary Resuscitation (CPR) and
First Aid
Salazar Colleges of Nursing
N. Bacalso, Cebu City
Understanding AIDS: August
Its Impact to the Developing Society 2005
Asian College of Nursing
Bulacao Campus, Talisay City, Cebu
Philippine National Red Cross June 2005
First Aid Training and Basic Life Support
CPR For Health Care Provider
PNRC Bldg. Cebu City
CHARACTER_REFERENCE
MS. ROSALIE RIVERA-SABANGAN
Store Manager Forever21 Qatar
Ms. Pallavi Patil
Spa by Clarins Asst., Manager
Marsa Malaz Kempinski hotel, The Pearl Qatar
MS, NINFA MAQUIRAYA
Store Supervisor Forever21 Qatar
BILAL EL SAYED
Universal Services and Maintenance (USM)
General Manager
Doha,Qatar
Mrs. Juliet Rufin
Store Manager Generika Drugstore
Rabaya St, TabunocTalisay City, Cebu
Tel#:4122195
Mrs. Victoria Jimenez R.N, M.A.N
Salazar Colleges of Science Institute Of Technology
Dean, College of Nursing
Tel. No., 4185200
Mrs.Victoria Dabuet
360 Pharmacy Branch Manager
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