Customer Service Assistant

OBJECTIVE

Seek a Customer Service Representative position where I can utilize my experience as well as my management and organizational skills to improve company efficiency and productivity.

OFFICE SKILLS

MS Outlook, Word and Excel

Type 45 wpm

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Answer telephones, direct calls, and take messages

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Use office equipment such as copier, scanner, and fax machine

Maintain records and multiple reports on a diary system

Review files, records, and other documents to obtain information to respond to requests

Perform administrative support tasks such as proofreading, transcribing handwritten information, and operation calculators or computers to work with invoices, balance sheets and other documents

Schedule appointments, and maintain and appointment calendars

PROFESSIONAL EXPERIENCE

Hobby Korner Riverside, CA

General Office Clerk

Office Support Staff Rancho Cucamonga, CA

Workforce Development Department

Teacher’s Assistant Chino, CA

Walnut Elementary School

Sales Associate Pomona, CA

99 Cents Only Store

Human Resource Assistant Rancho Cucamonga, CA

Day & Night Personnel

Workers’ Compensation Claim Assistant Riverside, CA

Keenan & Associates

Office Assistant Santa Ana, CA

Bullfrog Printing

Safety Coordinator/HR Clerk Riverside, CA

Gordon’s Cabinets, Inc.

EDUCATION & CERTIFICATION

Chaffey College Internship Office Occupations & Computer Skills Certificate Riverside, CA

Riverside City College Business Curriculum Riverside, CA

Rubidoux High School Academic Diploma Riverside, CA

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