State University Customer Service

Pritesh Jagani

530-***-**** *************@*****.*** www.priteshjagani.com http://www.linkedin.com/in/priteshjagani Motivated and results-focused professional with experience in driving the development and implementation of business-led, technology solutions. Highly analytical with a combination of consultancy, information technology, agile methodologies, project management, business analysis, and team leadership skills successfully driving the effectiveness of business operations. Areas of Expertise & Technical Skills

Project Management

Technology Solutions

Business Consulting

Software Development Life Cycle (SDLC)

Agile Methodologies

HTML, CSS, and JavaScript

Customer Service

Data Analysis

C, C++, C#, and ASP.net

Professional Experience

EXL, Chico, CA June 2016 – Present

Project Management Intern

Served as Scrum Master to facilitate scrum ceremonies (sprint planning, retrospectives, daily stand-ups, demos and other Scrum- related meetings).

Delivered key milestone for major initiative 3 weeks early.

Created release management tool saving 2000 hours labor annually.

Standardized several project management artifacts – defect and issue tracking tool, project charter, RACI matrix, and communication plan.

CSU – Student Life and Leadership Chico, CA April 2015 – June 2016 Student Paraprofessional

OrgSync Subject Matter Expert:

o Managed, trained and advised use for web portal, OrgSync (16000+ users, 250 organizations). o Leveraged marketing initiative management skills to increase user base by 28%. o Consulted various departments for customization of the tool to eliminate the manual processes.

Successfully created and facilitated more than 20 leadership and soft skills training workshops. CapGemini, Mumbai, India May 2013 – May 2014

Software Engineer

Developed and optimized web-based application to track payroll management system for offshore bank.

Responsible for 13% of internal tool build out for international bank. Leadership Experience

President, Indian Student Association, California State University, Chico Spring 2015 – Present

Organized various cultural events including budgets (with 350+ attendees).

Increased membership by 50%, which resulted in more than 150 members. Founder, Art of Living (Meditation Club), Chico, CA Fall 2014 – Present

Conducted more than 30 stress management and meditation workshops (average of 50 participants per workshop). Education and Certifications

Master of Science, Computer Science – California State University, Chico, CA – 3.7 GPA December 2016 Bachelor in Engineering, Information Technology – University of Mumbai, Mumbai, India – 3.6 GPA May 2013 Lean Six Sigma Green Belt Certification July 2016

Academic Projects

Google Analytics Research, California State University, Chico Fall 2016 Analyzed user’s behavioral patterns on Chico State’s web tool called OrgSync using Google Analytics to increase the membership and usability of the tool.

BossyUI, sponsored by Build.com, California State University, Chico Spring 2016 Led open source project, providing user control plugins developed in AngularJS. Volunteer Space, California State University, Chico Fall 2014 Created data-driven dynamic web application that assigns new participants to mentors based on location and generated reports. Special Achievements

SAP Co-Innovation Event Participant – Hosted by Deloitte and SAP Americas August 2016

Award Winner for Enhancing Multicultural Diversity on Campus – California State University, Chico April 2016

National Cyber League (Cyber Security Competition) Runner Up – California State University, Chico March 2016

Award Winner for Outstanding Program of the Year – California State University, Chico April 2015

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