Customer Service Sales

Richard Scott Powell

**** ****** ***., ******, ** 75206

214-***-**** – cell

******************@*****.***

CAREER OBJECTIVE

To find a position in the customer service and/or sales areas where I can best utilize my excellent communication and customer relationship skills which I have practiced and applied throughout my career over the past twenty five years.

CUSTOMER SERVICE / SALES PROFESSIONAL

PROFILE

More than 20 years of highly successful experience in customer service and sales which includes proven strengths in account maintenance, problem solving, trouble-shooting, sales staff support, building and maintaining new accounts and growing sales territories.

Excellent communication and customer service and support skills.

Ability to conduct selling skills training to new sales representatives.

Will add value to any department with my excellent team building skills.

Working knowledge of Microsoft Excel, Word and Powerpoint.

SYNOPSIS OF ACHIEVMENTS

Managed a team of sales representatives and helped them grow their business by maintaining detailed data on each account and insuring that all customer questions and concerns were handled in a timely and efficient manner.

Maintained and grew territories with over 170 accounts.

Recognized for excellent communication and customer service skills.

Helped set-up new sales office.

EMPLOYMENT

Voyager Expanded Learning, Dallas, TX 2004 - 2016

Customer Account Manager

Managed a team of seven outside sales representatives for a nationally recognized leader in reading and math intervention for at-risk students..

Customers included school districts in the western United States including the Los Angeles Unified School District and the Clark County Unified School District in Las Vegas, Nevada.

Maintained detailed account data for each school district that helped my sales representatives grow their business.

Kept sales representatives abreast of new marketing materials and provided collateral to potential customers.

Quickly and effectively solved customer challenges and questions.

Imaging Partners, Dallas, Tx 2003 – 2004

Account Executive

Helped set-up and open a new sales office for a computer compatibles and supplies company.

Introduced, set-up and maintained about 120 accounts.

Richard Scott Powell

EMPLOYMENT (cont’d)

Daisytek International, Dallas, TX 1987 – 2003

Account Executive

Worked in many areas of sales including new accounts, business development and new accounts.

Maintained and grew territories for about 170 accounts.

Conducted computer and selling skills training for new sales representatives.

Recognized for excellent communication and customer service skills.

Molitor Toys, Tyler, TX 1981 – 1987

Floor Manager / Customer Service

Sales and display artist.

Built and installed backyard play systems.

EDUCATION

Robert E. Lee High School, Tyler, TX 1978 – 1982

Tyler Junior College, Tyler, TX 1983

INTERESTS AND HOBBIES

Reading personal development and self-help books.

Watching classic movies.

REFERENCES

Available upon request.

Contact this candidate