Graduate Student

Nudedrose Guirand

*** ****** ******, *** **

Brooklyn, NY 11215

Cell: 212-***-****

Home: 347-***-****

email:*********@*****.***

Education:

Masters of Science in Education (M.S. Ed)

Mental Health Counseling Program

Graduated: June 2016

Psychiatry Boston Medical Center- New York

Practicum: Spring Semester-Feb-May 2015

Internship: Start Fall Semester 2015- End Spring Semester 2016

Bachelor of Arts (Major: Sociology; Minor: Psychology), Jan 2001

Hunter College

New York, New York

Experience:

AHRC NYC –

Referral Information Coordinator- RIC July 2011-April 2016

Respond to all telephone and in-person queries w/in 24 hours Monday through Friday, conducting tasks that include listening carefully to consumer queries; asking probing questions to gather information; recording information on electronic forms for referral purposes and setting up consumer records.

Refer consumers to all relevant programs, services and supports offered by AHRC program departments, by informing individuals of opportunities available at AHRC and apprising individuals of next steps and timeframes in which steps will be carried out.

Refer consumers to programs, services and supports offered by other organizations with comparable or services needed by population served by AHRC, in cases in which AHRC cannot provide services requested or needed. The areas of interest are: learning or sensory (deafness, blindness) disabilities, mental health problems (without a dual diagnosis), physical disabilities not considered to be developmental disabilities and other disability populations not generally served by AHRC.

Obtain copies of requisite evaluations where they exist or schedules evaluation for individuals that need evaluations to obtain services.

Establish and maintain and referral tracking system for keeping careful stats on number of individuals contacting AHRC, number receiving services, number referred outside AHRC and any other relevant stats as needed. Also documents requests that identify potential unmet needs.

Assist in outreach and marketing activities when there are vacancies in specific programs needing proactive intervention to be filled.

Consumer Service Coordinator Supervisor Assistant-CSCSA June 2005-June 2011

Assumed the job responsibilities including the caseloads and paperwork of CSC/MSC vacancy in Adult Day Services.

Advocated and Assisted individuals with intellectual disabilities, mental health and physical disabilities in gaining access to necessary services and supports to lead successful lives in the community according to their own needs and goals.

Additional

Experience:

RSVP Inbound & Outbound Call Center NYC- Customer Service Agent-10/03-06/05

Covenant House, NYC

TeleFundraiser-10/02-03/04

Skills: Ability to maintain and respect confidentiality

Ability to communicate effectively and maintain good personal skills

Proficient in Microsoft programs (Word, Excel, PowerPoint and Publisher)

Typing Skills: 65-70 wpm

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