Desktop Support Technician

ED TOLEDO RESUME OF QUALIFICATIONS

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Cisco Trained Networking Technician with CompTIA A+ Certification and 15+ years as an IT Support Professional providing User Support in virtually all technology areas including LAN\WAN and Desktops. CORE COMPETENCIES:

CAPABILITIES Cisco Networking: Installing, configuring and troubleshooting IPv4 & IPv6 networks incorporating Cisco Switches and Routers ... building multi-router, multi-group internetworks with LAN & WAN interfaces … designing hierarchi- cal network structures and assigning sub-networks over physical media … net- work device management including optimizing performance for connectivity, speed and packet loss issues … managing and configuring boot image files and creating and configuring VLANS … identifying security threats and writing Ac- cess Control Lists for security … expertise in Routed TCP/IP Protocols and Rout- ing Protocols (RIP, IGRP, EIGRP, OSPF) … WAN media and line encapsulations

(Frame Relay, ISDN, BRI, CSU/DSU, Synchronous Serial, HDLC, PPP) … EDUCATION Interconnecting Cisco Networking Devices (Parts 1 & 2), 2010

(80 hours of Study in Preparation for Cisco CCNA certification) New Horizons Computer Learning Centers, Orlando, Florida Course Contents: 80-hours Training Program in Preparation for Cisco CCNA Certification; Emphasis on installation, configuration and troubleshooting of Cisco Network Products with extensive “hands on” laboratory experience … Diploma in Computer & Electronics Technology, 1995 Porter and Chester Institute, Chicopee, Massachusetts Course Contents: 60-hour curriculum with emphasis on diagnostics and use of analytical instruments for fault location including “hands-on” application of theory in Computer Networks and PC Hardware Architecture … CERTIFICATION Cisco Certified Network Associate (CCNA) Routing & Switching (Pending) CompTIA A+ Certification

E M P L O Y M E N T H I S T O R Y

2014 – Present City of Orlando, Florida

Network / Desktop Support Specialist

Install and support custom desktop and web-based applications, troubleshoot re- mote control software over LAN, and provide on-site support to end users relat- ing to LAN components and peripherals, computer applications and hardware. 2006 – 2014 Placements as Network/Desktop Support Specialist and Help Desk Support Technician for such clients as Rasmussen College, Orange County Govern- ment, Starwood Vacation Ownership, Disney IT and ADT Security Systems … Additional: 6 years of additional Technology Experience with Netview Staffing, Inc., Mass Mutual Financial Group and Pratt & Whitney …

PROFILE

Interpersonal Relations Self-Starter Problem-Solving Time Management Multitasking Analytical Skills

Strong Work Ethic Team Player Detail Oriented

Highly Motivated Fast-Learner Conscientious

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