Manager Quality

Michael W. Marlowe

316-***-**** (H) • 507-***-**** (M) • 704 N Deerfield Ct. • Andover, KS 67002

**********@*****.*** • www.linkedin.com/in/MichaelWMarlowe

SUMMARY

Talented and self-motivated Quality Management professional with over 13 years experience in quality assurance, design verification, project management and customer communication. Hands-on manager with proven ability to direct and improve processes, resulting in reduced defects and increased overall efficiency and productivity. Able to train, lead and motivate direct and indirect teams in an international, geographically dispersed company. Ambitious, diligent and dependable with excellent personal and communication skills.

PROFESSIONAL EXPERIENCE

Lumentum, LLC (JDS Uniphase, Inc./Viavi) Wichita, KS 2012 to Present

Sr. Quality Manager – RMA/Service

Reengineered entire Global RMA process which reduced average repair time by 75%.

Partnered with VPs/Leads from Engineering, Supply Chain, Sales and CM (Contract Manufacturers) to achieve improved performance.

Built from ground up a Service Organization able to repair units at 4 Service Centers around the world as well as at customer locations.

Managed Global RMA/Service team responsible for RMA and Failure Analysis activity including $4,000K annual spend.

Sr. Manager – R&D Product Design Quality 2011 to 2012

Revamped Product Development Process to clearly define product requirements prior to production.

Created and executed product quality plans with R&D teams to ensure program development activity is complete prior to approving production release.

Global Contract Manufacturing Quality Manager 2009 to 2011

Responsible for quality of product manufactured by our 4 CM partners, located in China, Thailand, Taiwan and Malaysia.

Collaborated extensively with our CM partners to maintain and improve quality through Source Inspection, internal audits, quality metric monitoring and continuous improvement activities.

Monitored and graded CM performance through executive level QBR (Quarterly Business Review).

Achieved 80% improvement in quality in 12 months managing all Quality issues, audits, QBRs etc.; as principal quality contact for key customer.

Datacom/Telecom Fiber Optic Product Line Quality Manager 2006 to 2009

Managed all quality aspects of entire Datacom/Telecom product line: design, manufacturing, corrective/preventative actions and worldwide customer interface.

Coordinated Quality between Design and Product Engineering in U.S.A. and Singapore, with manufacturing in Thailand and China.

Global Customer Quality Manager 2004 to 2006

Led customer quality team stationed around the world.

Extensive face-to-face meetings with key customers to resolve current quality issues as well as share product and process improvements.

Site Quality Manager 2003 to 2004

Implemented RMA Procedure with Problem Resolution Process.

Primary customer contact to review findings on returned units, including defect calculations.

Led and hosted customers who audited our development and manufacturing facilities.

Operations Program Manager 2002 to 2003

Supervised migration activity from IBM systems and procedures to newly acquired JDS Uniphase.

Implemented Procurement, Data Warehouse, and Shipping/Receiving systems and procedures.

Michael W. Marlowe **********@*****.*** Page 2

IBM, Corp., Rochester Minnesota 1999 to 2001

R&D Product Development Team Manager

Managed on-schedule development effort for state of the art 2Gb/s Fiber-Optic Transceiver.

Oversaw all aspects of development effort (Financial, Technical, and Executive Reporting).

Conducted formal presentations of product design to key customers (EMC, Compaq/HP, Intel, etc.).

Cultivated excellent global relationships with external vendors, suppliers and customers.

Identified and directed multiple product quality enhancements along with cost reduction efforts.

ADDITIONAL PROFESSIONAL EXPERIENCE

Fluke Networks, Corp. (Microtest, Inc.), Phoenix, AZ

Senior Hardware Development Engineer

Lead Analog and Digital Hardware Designer for hand held Fiber Optic cable tester.

Lead Hardware Designer on an embedded 486-microprocessor system.

Conceived and implemented a design modification that raised profit by 100%.

Performed RFI/EMI certification on majority of company's products.

Designed hardware and generated software for manufacturing test fixtures.

Honeywell, Inc. (Allied-Signal Aerospace Company), Phoenix, AZ

Engineer I

Validated new electronic engine control unit on TPE331 turboprop engine.

EDUCATION

Bachelor of Science in Electrical Engineering, emphasis in Computer Engineering, Arizona State University

Project Management Professional (PMP), Project Management Institute, Feb 2002-Present

TECHNICAL EXPERIENCE

Digital Design: 80486, 80C188, 80C186, 68HC11, FLASH, DRAM, PLD, SCSI, EIDE, PCI, 10/100 Ethernet, Token Ring, Power Supplies

Analog Design: PLL, AGC, diff-amps, op-amps, mux, ADC, DAC

Programming Languages: C/C++, M6800 and 80C188 assembly

Application Programs: Oracle, Agile, Word, Excel, PowerPoint, MS Project, Visio, OrCAD, PSpice, MathCad

PUBLICATIONS/ PATENTS/AWARDS

M Marlowe and W Charuk, “IBM Solutions for a Multi-Gbps World”, IBM MicroNews, Q1’2001.

C Schow & M Marlowe, “Switchable-Bandwidth Optical Receiver”, US Patent 6,862,322

S Ames, M Marlowe & C White, “Laser Diode Monitoring via Current Mirroring”, US Patent 6,661,817

S Ames, M Marlowe & C White, “Integrated Fiber Optic Receiver Power Meter”, US Patent 6,627,867

The Winning CPI-RMA Team Award, 2010, JDS Uniphase.

Team Award, 1999, IBM, Corp.

Employee of the Year, 1997; Employee of the Month, June 1997 and May 1996, Microtest, Inc.

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