Customer Service Microsoft Office

Renee Michelle Brown

***** ****** **** **. ********, CA 92223

*************@*****.***

909-***-**** or 909-***-**** cell

OBJECTIVE:

To obtain a part time or full time position in which I can utilize my current skills while gaining knowledge for future advancement.

SUMMARY OF QUALIFICATIONS:

Microsoft Word, Credit Revue, Excel, Reynolds & Reynolds, MAS90, MAS200, ADP, Paychex, QuickBooks, Microsoft Office, Outlook, Word Perfect, Windows, MSDOS, EMR, etc All Internet programs. In a multi-task environment I excel in my performance. EXPERIENCE:

2004-2016 C ustomer Relations Supervisor Active Transit Corona, CA

Customer Service Supervisor

Daily match verify and post daily A/P invoices

Collections - high volume

Review and maintain assigned vendor aging reports

Maintained all accounts receivable invoice files as needed Full Charge of all collection accounts

Data Entry

2009-2010 A ccount Manager Moreno Valley Chevy/ Diamonte Credit Moreno Valley, CA Customer Service

Collections

New auto loans

Payment Deferments

Skip tracing

Month end, year end

Civil lawsuit prep

Cashier

2001-2004 Senior Loan Specialist W FS Financial Irvine, CA Call Center Lead - 180-300 calls daily

Customer Service, New auto loans, Refinancing

Collections

Skip tracing, field investigations

Repossessions, Collateral sales after repossession Training new hires, lead representative

Accounting

1999-2001 Senior Customer Care V erizon Wireless Irvine, CA Call Center Lead - 300-500 calls daily

Handled all new account activations including business accounts Answered customer questions regarding billing issues Resolved any technical or programming concerns

Inside sales to new and existing customers.

Participated on the info / escalated line for fellow associates assistance

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