PATRICIA A. BERRY

**** ***** ******

Capitol Heights, MD 20743

202-***-****(mobile)

acwekh@r.postjobfree.com

CLEARANCE

Secret Security Clearance

Experience

Loew’s Madison Hotel, Washington, DC (Part-Time) February2016-Present

Front Office Department; PBX Operator

Answer all incoming calls.

Direct calls to guest rooms, staff or departments through the PBX system.

Logs wake-up calls requests and perform wake-up call services.

Provide information about hotel services to guest.

Know what action to take when an emergency call is required.

Assists in reporting telephone equipment or service complaints and problems.

Train or assists with training new telephone operators in performance of job duties.

Monitor automated systems including fire alarms and telephone equipment at all times.

Understand the telephone operator operations.

Must be polite and courteous while answering the phone.

Provide relay service for hearing-impaired guests.

Beacon Associates, Greenbelt MD August 2014-Present

Department of State Bureau of International Organization Affairs & European and

Eurasia Affairs; Administrative Assistant

Schedule and coordinate meetings, interviews, appointments for Office Directors and other staff officers within the office.

Provide office coverage within the Bureau of International Organization as needed upon request from other departments.

Responsible for making travel arrangements for several offices using E2 Solutions travel systems for domestic and international travel. Submitting travel vouchers and country clearances also help process paperwork for passport.

Perform other office duties time and attendance, ordering office supplies and equipment repairs. Support incoming staff and interns get their log-on and badge access.

Receives phone calls and escorts visitors to staff member’s offices, along provides hospitality service arrangements as requested by staff.

Processes incoming and outgoing materials such as mail, correspondence, reports, memos and other forms of written communication.

Escort outside contractors to office space while renovations are in progress.

Travel to different embassies when needed to help officers get there passport for traveling.

Reserve transportation for PDAS and DAS for meetings, ceremonies, travel as needed.

Maintain conference room schedules for 6 conference rooms within the EUR Bureau reserve, cancel and modify room request.

Miracle Systems, Arlington, VA December 2010-August 2014

Department of State; Administrative Assistant

Manages and coordinates senior calendars for the Bureau of International Organization Deputy Assistant Secretary and other staff officers.

Responsible for preparing and confirming travel arrangements for staff using the E2 Solutions travel system program for domestic and international travel.

Composes and forwards as appropriate, travel vouchers for processing and reimbursement.

Prepares requests for country clearances and provides assistance with official Passport requests.

Coordinates with IT Support and Security Operations to obtain appropriate computer and site access for incoming staff and interns.

Schedules and prepares candidate read-ahead information packets for all staff interviews.

Acts as Time and Attendance officer for a staff of eight.

Processes incoming and outgoing correspondence, including preparing and proof reading for accuracy official memorandum, reports, and other forms of written communication.

Independently completes requisitions for office supplies and submits tickets for office equipment repairs.

Serves as initial point of contact and official escort for office visitors as well as arrange for refreshment and other hospitality services for office meetings and events.

PATRICIA A. BERRY page 2

Provides administrative coverage to other departments as needed.

Proficient in Microsoft programs, Outlook, Word, and Excel.

Residence Inn, Waldorf Maryland (Part-Time Job) October 2009- November 2015

Front Desk; Customer Service Representative

Confirmed, processed and conducted daily guests’ room reservation, check-in/check-out, and change/cancellation requests.

Researched and responded to guest billing inquiries and resolved guest complaints in a timely fashion.

Provided concierge servicing by providing guests with information on local entertainment venues, dining and other points of interest in Washington DC. Prepared and confirmed guest reservations for tours and transportation.

Responsible for daily cash management duties including processing payments, adjustments and miscellaneous charges.

Served as security point of contact when notified of guest accidents, injuries and unsafe work conditions.

Knowledge of fire and emergency procedures.

Issue guest safety deposit boxes.

Submit all lost and found articles by a completed lost and found report.

Open, secure, and balance out daily shift bank which involves counting and verifying cash and credit cards transactions while on duty.

Verify credit limit report.

Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.

Hilton Washington Hotel, Washington, DC November 2005-October 2008

Catering Department; Hospitality Assistant

Organized banquet event orders including banquet hall set-ups, catering menu, room layouts.

Maintained current vendor contact information for special events.

Prepared visual displays informing guests of weekly functions and activities throughout the hotel.

Provided clerical/administrative support to the Catering Directors and Catering Managers.

Performed various tasks utilizing the following programs Delphi, Microsoft Outlook, Word and Excel as well as managing the distribution of incoming and outgoing correspondence.

Acted as initial point of contact for Sales and Catering Department inquiries including routing task specific calls to appropriate team members.

Composed department meeting minutes to be distributed to office staff.

Maintained office calendar of events, inventory of client refreshments and ordered office supplies as appropriate to maintain continuity of daily office operations.

Managed other administrative tasks assigned by the Catering Director and Management as needed.

Education

Diploma: HOWARD D. WOODSON SENIOR HIGH SCHOOL, Washington, DC June 1985

references available upon request

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