Customer Service Microsoft Office

Melissa Magraw

Hickory, NC *****

***********@*****.*** - 224-***-****

Dedicated, focused and committed to delivering high quality results with little to no supervision. Professional in both demeanor and appearance. Perfect attendance. Excellent communication skills. Authorized to work in the US for any employer

WORK EXPERIENCE

Phlebotomist

Quest Diagnostics - Hoffman Estates, IL - February 2016 to Present Responsibilities

Blood draws on all patients (peds, geriatric, oncology, etc.) Drug screens. Stool samples. Breath tests. Accomplishments

Accuracy and comfortability in data entry of the patient, blood drawing of the patient. Following the Chain of Custody with each and every patient. Speed and accuracy of the entire process. Skills Used

Patient care, patient privacy, accurate blood draws, handling specimens, processing specimens, Chain of Custody, customer service, excellent communication Montessori Teacher Assistant

Acarath Montessori Center - Schaumburg, IL - June 2005 to June 2014 Teaching Preschool level to first grade level children

• Care Giving

• Organizing classroom activities

• Effectively working with parents

• Excellent classroom management

• Interactive teaching/learning

Premium Coding Technician

Zurich North America - Schaumburg, IL - May 2002 to October 2004 Review information received to verify proper classifications and rates

• Calculate premiums for policies and coverage

• Determine appropriate rates and adjustments

• Code new business, renewals, endorsements, audits, cancellations

• Contact the appropriate underwriter via email, phone, or inquiry system for additional information needed.

Package Sorter

United Parcel Service (UPS) - Palatine, IL - June 2000 to April 2002 Proficient with different packaging techniques

• Recorded number of units handled and moved

• Determined the appropriate conveyor system by reading labels

• Attached tags to hazardous containers

EDUCATION

Phlebotomy Certification in Phlebotomy

Catawba Valley Community College - Hickory, NC

2014 to 2015

Diploma in Basic

James B Conant High School - Hoffman Estates, IL

1996 to 2000

SKILLS

Customer Service, Multitasking, Leadership, Microsoft Office, Office Operations, Communication, Teamwork, Caregiving, Teaching, Organization, Dedication ADDITIONAL INFORMATION

REFERENCES ARE AVAILABLE UPON REQUEST

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