Experienced customer service

Bernard D. Woods ll

**** ** **** ** *** ***

Miami, Florida 33142

786-***-**** (cell)

Email: *********@*****.***

Key Skills:

Certification - Certified in mobile devices as a technician. Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external customers to find appropriate resolutions, efficiencies and high level of quality. Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. With over eight years of retail/customer service experience, two years of Legal file clerk experience, one year of Accounting experience and over three years supervision/management experience.

Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Systems knowledge - Great in MS word and powerpoint also Mac OS pages and keynote. Types 40+ words per min.

Experience:

Accounting, Cole,Scott & Kissane, PA.

May 2015 – Present

• Maintaining all client and private client files and or personal information.

• Update new clients into the company software.

• Maintaining budgets and deductibles for payment from clients and private pay companys.

• Check and send out daily emails to co-workers within the firm.

• Ability to learn on the fly during working hours.

• Ability to Multi-task to up to 4 things at once. File Clerk/Business Admin, Butler & Hosch, PA

Dec 2013 - May 2015

• Filing all original documents from the courts

• Answering phone calls from attorneys.

• Calling potential employees for interviewews

• Scanning motions and orders into ProLaw as well as uploading

each document to Cypress.

• Emailing attorneys and paralegals about court dates and filing.

• Shipping out original documents to other locations within the

company and courthouses.

• Order supplies for the Miami office.

• Scan and deliver Miami office mail to attorneys and paralegals.

• Working with more than three tasks at once.

Family room specialist, Apple Inc.

October 2009 - Dec 2013

Mobile device certified

Ability to work with ambiguity

Maintain customer relationships

Integrated new register functions

Repairing mobile devices at the genius bar

Assistant Store Manager, Gamestop

August 2008 - September 2009

• Training new employees

• Weekly conference calls

• Opening and closing of store with daily cash deposits

• Provide customer service and relate to customer complaints

• Maintain store goals daily, weekly and monthly

Sales Rep, Best Buy Inc.

May 2008 - August 2008

• Provided customer service in fast-paced environment

• Maintained and restocked inventory

Business Rep/Supervisor, CompUSA

November 2006 - May 2008

• Make business calls

• Provide customer service

• Maintain business and store goals monthly

•

Warehouse/floor stocker, Brandsmart USA

December 2005 - November 2006

• Maintain warehouse

• provide customer service while floor

• Help maintain store areas

• Stocking in all areas

•

Education:

Miami Northwestern Senior High School - 1999-2000

Miami Springs Senior High School - 2000-2002 Graduated Cornerstone Christian School- 2006-2008 Diploma

Everest University - AA Degree in Criminal justice and applied Science

Contact this candidate